topic Re: Order number is not working . in Orders

Order number is not working .

Itzkikix — Sat, 08 Oct 2022 12:35:10 GMT

I have received a confirmation email for my order . It says that it is being processed. They have gave a order number but when I go to track my order I’m unable to .

Re: Order number is not working .

Leanne_T — Sat, 08 Oct 2022 12:54:25 GMT

Hi @Itzkikix

Thanks for coming here.

Which model, including size and colour have you ordered?

Leanne.

Re: Order number is not working .

Itzkikix — Sat, 08 Oct 2022 12:56:27 GMT

iPhone 14 128gb purple

Re: Order number is not working .

Leanne_T — Sat, 08 Oct 2022 13:44:10 GMT

Thanks @Itzkikix

Have you downloaded the DPD app?

If you use the email address and postcode you entered at checkout, this will show you any deliveries scheduled for the address you have selected?

Leanne.

Re: Order number is not working .

Itzkikix — Sat, 08 Oct 2022 13:50:13 GMT

Yes and it says I have no parcel activity.

Re: Order number is not working .

Leanne_T — Sat, 08 Oct 2022 13:55:26 GMT

Thanks @Itzkikix

If you give us a call on 150, the team can check your order and help you with the tracking number.

Leanne 🙂