topic Re: Upgrades in Orders

Upgrades

jaime04 — Wed, 05 Oct 2022 17:27:08 GMT

I am trying to di an upgrade online as I have a Perk discount code but it keeps saying there are no plans available. My upgrade is due as my old one has now ended. Why is this?

Re: Upgrades

Nareik2047 — Wed, 05 Oct 2022 20:51:24 GMT

Having the exact same issue, was fine a few weeks ago when I was looking to get an estimate prior to my actual upgrade date (which is this Sunday).

Re: Upgrades

Christopher_G — Thu, 06 Oct 2022 07:20:22 GMT

Sorry to hear there are no plans available online for you, @jaime04

If you contact our Mobile Care team, they'll be able to run through some options with you.

Chris

Re: Upgrades

jaime04 — Thu, 06 Oct 2022 10:33:25 GMT

But I want to use my Perk discount and it says online only.

Re: Upgrades

Treble — Thu, 06 Oct 2022 10:46:59 GMT

Same for me too I don’t want to contact any team I want my options online

Re: Upgrades

Christopher_G — Thu, 06 Oct 2022 11:22:42 GMT

Hi @jaime04

You can use a Perk code over the phone with our team on 150 or in an EE store too.

Chris

Re: Upgrades

Nareik2047 — Fri, 07 Oct 2022 12:13:13 GMT

Still won't work for me. Want to pre-order the new pixel 7 Pro to get the bonus, but won't let me even browse the phones online. Think I might cancel and go with a better service.

Re: Upgrades

Christopher_G — Fri, 07 Oct 2022 12:28:17 GMT

Have you tried speaking with our Mobile Care team, @Narek2047?
Chris

Re: Upgrades

Nareik2047 — Fri, 07 Oct 2022 14:02:10 GMT

After spending ages on hold I gave up. On Sunday, when my upgrade is due, I will try again and if I can't pre-order the phone I want, or get a better deal, I'll be cancelling and taking my business elsewhere. I've already browsed online for similar deals (considering other websites actually work). I've been with EE for 6 years now and have never had any issues upgrading online before.

Re: Upgrades

Christopher_G — Fri, 07 Oct 2022 14:37:53 GMT

Hopefully you manage to order then, @Nareik2047. Keep us updated.

Chris

Re: Upgrades

Treble — Fri, 07 Oct 2022 14:49:16 GMT

It will work on Sunday I was told via tech help that mine will work on Monday as my 30 days is due then not sure why though as previously I could view my upgrades

Re: Upgrades

Nareik2047 — Fri, 07 Oct 2022 15:31:47 GMT

Fingers crossed it works for us Treble, as I'm really hoping to snag the pixel 7 pre order bonus!

Will keep you updated Chris. Thank you for the help, I know it's not your fault.

Re: Upgrades

Nareik2047 — Sun, 09 Oct 2022 10:04:50 GMT

Still not working online and still being left on hold for ages. Absolutely gutted.

Re: Upgrades

Treble — Sun, 09 Oct 2022 10:12:43 GMT

Will check my online account tomorrow as my 30 days starts but not hopeful as app is woeful