topic Re: How am I supposed to track my order when “track my order” doesn’t work? in Orders

How am I supposed to track my order when “track my order” doesn’t work?

Rooster1973 — Thu, 06 Oct 2022 20:15:56 GMT

How am I supposed to track my order when “track my order” doesn’t work?

Re: How am I supposed to track my order when “track my order” doesn’t work?

Chris_B — Thu, 06 Oct 2022 20:51:40 GMT

@Rooster1973 Have you received a tracking number?

Re: How am I supposed to track my order when “track my order” doesn’t work?

Rooster1973 — Fri, 07 Oct 2022 08:42:11 GMT

In track my order all it says is : put your "order reference number" in the box. I do that and it does nothing

Re: How am I supposed to track my order when “track my order” doesn’t work?

Leanne_T — Fri, 07 Oct 2022 09:52:22 GMT

Hi @Rooster1973

What device have you ordered?

Leanne.

Re: How am I supposed to track my order when “track my order” doesn’t work?

Rooster1973 — Fri, 07 Oct 2022 10:30:51 GMT

I received an email on 3.10.22 confrming my order including my order number. I just rang 150 to find out where my order was. They had no record of me ordering it. Useless! Apparently it was because my address had changed but unless I had rung to enquire I would still be in the dark waiting for something that hadn’t been ordered. Why not send an email telling me what is happening.????
I’ve been a customer since 2007. Nice to know I don’t get any kind of loyalty points for that!

The ee lady I spoke to was very helpful.

It’s just the system that is rubbish. Which is fundamentally what ee is! A system

Re: How am I supposed to track my order when “track my order” doesn’t work?

Leanne_T — Fri, 07 Oct 2022 10:37:16 GMT

I'm very sorry to hear this and hope the team have now processed your order for you @Rooster1973

Leanne.