topic Re: New upgrade in Orders

New upgrade

Gerni1971 — Thu, 06 Oct 2022 04:40:22 GMT

I ordered a new upgrade thy took 30 pounds upfront and no confirmation email will I receive new phone

Re: New upgrade

Gerni1971 — Thu, 06 Oct 2022 04:36:54 GMT

Re: New upgrade

Chris_B — Thu, 06 Oct 2022 06:26:03 GMT

@Gerni1971 Have you checked your spam folder ?

Re: New upgrade

Gerni1971 — Thu, 06 Oct 2022 07:05:25 GMT

Yes mate nothing there Sent from my Galaxy

Re: New upgrade

Gerni1971 — Thu, 06 Oct 2022 08:04:25 GMT

Still no reply or email Sent from my Galaxy

Re: New upgrade

James_B — Thu, 06 Oct 2022 08:26:59 GMT

Hi @Gerni1971,

Welcome to the EE Community. 🙂

When did you place your order?

Which phone did you choose?

James

Re: New upgrade

Gerni1971 — Thu, 06 Oct 2022 08:44:25 GMT

Yesterday 5 10 22 Samsung galaxy s22Sent from my Galaxy

Re: New upgrade

James_B — Thu, 06 Oct 2022 08:56:32 GMT

Hi @Gerni1971,

I would expect your phone to be dispatched within 24 hours.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

Thanks

James

Re: New upgrade

karlgarma — Thu, 06 Oct 2022 09:15:48 GMT

Hello James, I am also having the same scenario regarding mu upgrade. I did my upgrade in chat with an agent last 4/10/22, and haven't received any email or txt. I did try to call and they confirmed that the upgrade was okay and no email/text message because there is no stock. But during chat with the agent he told me he booked the delivery 5/10/22.

Re: New upgrade

James_B — Thu, 06 Oct 2022 09:20:12 GMT

Hi @karlgarma,

Which phone did you order?

James

Re: New upgrade

karlgarma — Thu, 06 Oct 2022 09:21:31 GMT

@James_B I ordered the iphone 14 pro max 256gb deep purple.

Re: New upgrade

James_B — Thu, 06 Oct 2022 09:23:45 GMT

Hi @karlgarma,

The current delivery guidance for that model is 'expect dispatch in more than 28 days'.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James

Re: New upgrade

Gerni1971 — Thu, 06 Oct 2022 09:27:25 GMT

Thank you so it's ordered Sent from my Galaxy

Re: New upgrade

Gerni1971 — Thu, 06 Oct 2022 09:28:25 GMT

Thank youSent from my Galaxy

Re: New upgrade

karlgarma — Thu, 06 Oct 2022 09:29:46 GMT

Thank you, @James_B. I guess I will just have to wait. Have a great day

Re: New upgrade

minigrum — Thu, 06 Oct 2022 09:56:03 GMT

I never got sent a confirmation email, text or anything then my phone suddenly turned up... no warning. I am not complaining, but I thought I would just warn you you may get nothing. 🙂