topic Re: Not recieved my order in Orders

Not recieved my order

Jacko86 — Wed, 05 Oct 2022 10:05:22 GMT

Hi I purchased a Samsung tab s8 5g on the 29th September but not heard anything since. Do you know if there's a backlog of orders or limited stock etc? Thanks

Re: Not recieved my order

Northerner — Wed, 05 Oct 2022 10:33:30 GMT

Hi @Jacko86

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Not recieved my order

Jacko86 — Wed, 05 Oct 2022 11:02:17 GMT

Yea it's just saying awaiting confirmation

Re: Not recieved my order

James_B — Wed, 05 Oct 2022 12:41:43 GMT

Hi @Jacko86,

Welcome to the EE Community. 🙂

That device is usually dispatched within seven days. You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

Hope this helps.

James

Re: Not recieved my order

Jacko86 — Wed, 05 Oct 2022 13:00:03 GMT

Cheers so the "awaiting confirmation" message is just something a out a delivery slot?

Re: Not recieved my order

James_B — Wed, 05 Oct 2022 13:07:02 GMT

That's right @Jacko86 🙂

James