https://community.ee.co.uk/t5/Orders/So-confused/m-p/1180895#M59872 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1107223">@Lilo2</a>&nbsp;,</P><P>Welcome to the community,</P><P>As this is the new Apple phone, there is a backlog of delivery and deliveries are done on a first come first serve and only when EE have received the phones from Apple.</P><P>You will receive a notification from DPD the evening before delivery and another one on the day of delivery with a one hour window. This is not customer service, if you want more information you will have to ring customer service.</P> Mon, 03 Oct 2022 20:43:01 GMT Schockwave 2022-10-03T20:43:01Z https://community.ee.co.uk/t5/Orders/So-confused/m-p/1180866#M59868 <P>Pre Ordered an iPhone 14 Pro in September.&nbsp; Tracking finally said despatched in 24 hours ... its sat there on tracking like that now for 5 days, no chanhe wven though it said 24 hours expexted to be sent . Phone is going to store for pickup.&nbsp; Is there&nbsp; a delay on the phone 14 and if so can you confirm the delay please and is that why tracking doesn't change. Thanks.&nbsp;</P> Mon, 03 Oct 2022 19:49:59 GMT https://community.ee.co.uk/t5/Orders/So-confused/m-p/1180866#M59868 Lilo2 2022-10-03T19:49:59Z https://community.ee.co.uk/t5/Orders/So-confused/m-p/1180895#M59872 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1107223">@Lilo2</a>&nbsp;,</P><P>Welcome to the community,</P><P>As this is the new Apple phone, there is a backlog of delivery and deliveries are done on a first come first serve and only when EE have received the phones from Apple.</P><P>You will receive a notification from DPD the evening before delivery and another one on the day of delivery with a one hour window. This is not customer service, if you want more information you will have to ring customer service.</P> Mon, 03 Oct 2022 20:43:01 GMT https://community.ee.co.uk/t5/Orders/So-confused/m-p/1180895#M59872 Schockwave 2022-10-03T20:43:01Z