https://community.ee.co.uk/t5/Orders/Billed-for-a-phone-I-haven-t-received/m-p/1180833#M59856 <P>I have been billed for a phone I haven’t received I done my upgrade online I received the order no tracking info etc however the order was stopped due to previous fraudulent activity on my account where someone had taken a phone out in my name I spoke to your team who said I would received a text to reorder my upgrade when dpd returned the phone to you however I haven’t and I’ve been charged for the phone I haven’t received&nbsp;</P> Mon, 03 Oct 2022 18:10:49 GMT Chussy1878 2022-10-03T18:10:49Z https://community.ee.co.uk/t5/Orders/Billed-for-a-phone-I-haven-t-received/m-p/1180833#M59856 <P>I have been billed for a phone I haven’t received I done my upgrade online I received the order no tracking info etc however the order was stopped due to previous fraudulent activity on my account where someone had taken a phone out in my name I spoke to your team who said I would received a text to reorder my upgrade when dpd returned the phone to you however I haven’t and I’ve been charged for the phone I haven’t received&nbsp;</P> Mon, 03 Oct 2022 18:10:49 GMT https://community.ee.co.uk/t5/Orders/Billed-for-a-phone-I-haven-t-received/m-p/1180833#M59856 Chussy1878 2022-10-03T18:10:49Z https://community.ee.co.uk/t5/Orders/Billed-for-a-phone-I-haven-t-received/m-p/1181001#M59884 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3131197">@Chussy1878</a></P> <P>Thanks for coming to the community.&nbsp;</P> <P>How long ago was the order returned to us by DPD?&nbsp;</P> <P>Leanne.</P> Tue, 04 Oct 2022 07:26:43 GMT https://community.ee.co.uk/t5/Orders/Billed-for-a-phone-I-haven-t-received/m-p/1181001#M59884 Leanne_T 2022-10-04T07:26:43Z