https://community.ee.co.uk/t5/Orders/New-phone/m-p/1180785#M59852 <P>Hi I upgrade my contracts. Today coming my new phone and you send me used phone. I dont want used phone I want have a brand new. Can I cancel this and ordered new one ?&nbsp;</P> Mon, 03 Oct 2022 16:03:33 GMT Korbelia 2022-10-03T16:03:33Z https://community.ee.co.uk/t5/Orders/New-phone/m-p/1180785#M59852 <P>Hi I upgrade my contracts. Today coming my new phone and you send me used phone. I dont want used phone I want have a brand new. Can I cancel this and ordered new one ?&nbsp;</P> Mon, 03 Oct 2022 16:03:33 GMT https://community.ee.co.uk/t5/Orders/New-phone/m-p/1180785#M59852 Korbelia 2022-10-03T16:03:33Z https://community.ee.co.uk/t5/Orders/New-phone/m-p/1180787#M59854 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3130851">@Korbelia</a>&nbsp;,</P><P>Welcome to the community,</P><P>What makes you think it is a used phone?</P> Mon, 03 Oct 2022 16:15:54 GMT https://community.ee.co.uk/t5/Orders/New-phone/m-p/1180787#M59854 Schockwave 2022-10-03T16:15:54Z https://community.ee.co.uk/t5/Orders/New-phone/m-p/1180956#M59875 You send me a phone as w new one, I do tego have any information when I ordered new phone that will be a phone used not Brad new. Can I cancel this upgrade and sned back this phone?Wysłano z mojego urządzenia Galaxy Tue, 04 Oct 2022 00:41:40 GMT https://community.ee.co.uk/t5/Orders/New-phone/m-p/1180956#M59875 Korbelia 2022-10-04T00:41:40Z https://community.ee.co.uk/t5/Orders/New-phone/m-p/1180991#M59880 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3130851">@Korbelia</a></P> <P>If you speak to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A>, they'll be able to look into this for you. If you ordered over the phone or website, you have a 14 day return period.</P> <P>Chris</P> Tue, 04 Oct 2022 07:11:51 GMT https://community.ee.co.uk/t5/Orders/New-phone/m-p/1180991#M59880 Christopher_G 2022-10-04T07:11:51Z