topic Re: Apple Watch series 8 no updates in Orders

Apple Watch series 8 no updates

hgardiner10 — Fri, 30 Sep 2022 14:47:35 GMT

Hiya,

Ordered the new Apple series 8 watch on 13th September. Since then I have heard nothing regarding delivery apart from the confirmation email at initial order stage.

Called two days ago and was told it would be next Friday and that I should have received update emails from EE (I haven't).

Really frustrated with lack of communication! Could someone from EE help please??

Thanks

Re: Apple Watch series 8 no updates

Leanne_T — Fri, 30 Sep 2022 15:13:48 GMT

Hi @hgardiner10

Thanks for coming here.

Which model including size and colour have you ordered?

Leanne.

Re: Apple Watch series 8 no updates

hgardiner10 — Mon, 03 Oct 2022 08:33:52 GMT

Hi @Leanne_T

It was an Apple series 8, 32mb starlite colour. 41mm size

I ordered this on 13th Sep and paid £30 towards the plan. Please can you update? This seems silly now.

Thanks

Re: Apple Watch series 8 no updates

Leanne_T — Mon, 03 Oct 2022 08:39:55 GMT

Thanks @hgardiner10

Sorry we have no access to orders on the community.

Have you downloaded the DPD app, if you use the email address and postcode you entered at checkout, this will show you any deliveries scheduled for your address?

Leanne.

Re: Apple Watch series 8 no updates

hgardiner10 — Mon, 03 Oct 2022 08:50:52 GMT

There is nothing on DPD - and EE doesn't have any info on my order number! I have had no confirmation email from EE saying that the order is on the way and the additional line isn't showing on my account?

Re: Apple Watch series 8 no updates

Leanne_T — Mon, 03 Oct 2022 08:56:56 GMT

Thanks @hgardiner10

I would suggest calling us again on 150 and the team can get this looked into further for you.

Leanne.