topic Re: Help in Orders

Help

Jaybush — Mon, 03 Oct 2022 06:57:33 GMT

I'm trying to buy a phone monthly but when I get to tbe basket part it tells me to add a phone or broadband or go on the forum. How on earth do I get past this step to buy tbe phone?!

Re: Help

XRaySpeX — Mon, 03 Oct 2022 07:04:38 GMT

@Jaybush : Don't login to your MyEE before going to the EE Shop. It expects you to already have an EE mobile phone or SIM contract.

Re: Help

Jaybush — Mon, 03 Oct 2022 07:14:50 GMT

But it makes me log in

Re: Help

Jaybush — Mon, 03 Oct 2022 07:17:19 GMT

@Jaybush wrote:
But it makes me log in

I've already made an account as I thought yiu had to now I can't get past that link screen

Re: Help

XRaySpeX — Mon, 03 Oct 2022 07:27:20 GMT

What device are you trying to buy?

Re: Help

Jaybush — Mon, 03 Oct 2022 07:42:12 GMT

Iphone 14

Re: Help

XRaySpeX — Mon, 03 Oct 2022 16:15:56 GMT

If you are not already an EE contract cust you only need a MyEE a/c to use this Community. If you log into it while going to the EE Shop it thinks you are already an EE cust. Therefore a non-EE contract cust must not log in to MyEE when going to the EE Shop.

What stage in the checkout does it make you log in? I can get all the way to the Direct Debit w/out it it asking me to login when I try to buy an iPhone 14.