topic Re: Awful in Orders

Awful

Rob218 — Sun, 02 Oct 2022 08:38:07 GMT

Literally lost £225 because ee cant put my address on a parcel with my work phone in its been neaely a week it i dont want it now too stressed, also ee had done exactly the same thing to a friend of mine a few weeks ago. I nearly lost my job

Re: Awful

Chris_B — Sun, 02 Oct 2022 10:06:28 GMT

@Rob218 What are you trying to say ? Was this an upgrade? Device repair? New contract?

And if this is a work device I assume you’re the account holder of this contract?

Re: Awful

Rob218 — Sun, 02 Oct 2022 10:18:40 GMT

Yes i am the account holder i still havent recieved my upgrade and my old
handset has busted its frustrsting because the only reason i dont have it
is because you guys didnt write the address properly i cant even go pick it
up

Re: Awful

Christopher_G — Sun, 02 Oct 2022 12:13:27 GMT

Hi @Rob218

I'm sorry to hear that you're having problems with a delivery. Is the phone on a business account?

Chris

Re: Awful

Rob218 — Sun, 02 Oct 2022 12:19:40 GMT

No should it be

Re: Awful

Christopher_G — Sun, 02 Oct 2022 12:51:59 GMT

Just you mentioned it was a work phone, @Rob218. I didn't want to assume that it was or wasn't.

I would recommend speaking to our Mobile Care team about the delivery to find out what has happened and what happens next.

Chris

Re: Awful

Rob218 — Sun, 02 Oct 2022 12:56:40 GMT

I know what happened you literally didnt put my full address on it and to
make it worse i cant even go pick my phone up so i dont want it anymore
absolute farse of a firm