topic iPhone 14 Pro Max upgrade in Orders

iPhone 14 Pro Max upgrade

SuperNids — Sat, 01 Oct 2022 17:56:12 GMT

i thought I would treat MTS and ordered a new IPhone 14 Pro Max on the 16th September, and although I received a confirmation email that day I’ve not had any further information.

can someone please confirm when it will be dispatched?

thanks

Re: iPhone 14 Pro Max upgrade

Christopher_G — Sun, 02 Oct 2022 08:13:29 GMT

Hi @SuperNids.

Welcome to the community.

Which version did you order and when did you order it? You should have been given an estimated timescale.

Chris

Re: iPhone 14 Pro Max upgrade

SuperNids — Sun, 02 Oct 2022 08:25:49 GMT

Hi Christopher

I ordered an IPhone 14 Pro Max in deep purple on the 16th September.

Although I had a confirmation email on the 16th I have had no further information about when it would be delivered.

Re: iPhone 14 Pro Max upgrade

Christopher_G — Sun, 02 Oct 2022 08:27:40 GMT

Which memory size did you choose, @SuperNids?

Chris

Re: iPhone 14 Pro Max upgrade

SuperNids — Sun, 02 Oct 2022 08:42:27 GMT

Hi Chris

i orders a 128gb one, i understand that the new phone is popular but I would of expected a time scale on when it would be delivered

The fact that a friend has received one within a week on Sky makes me think I should move.

Re: iPhone 14 Pro Max upgrade

Christopher_G — Sun, 02 Oct 2022 08:44:42 GMT

Thanks @SuperNids.

The current estimate for delivery is to expect dispatch in more than 28 days.

There are other colours and memory sizes available with shorter delivery times. If you would like to discuss changing, I'd recommend speaking to our Mobile Care team.

Chris

Re: iPhone 14 Pro Max upgrade

SuperNids — Sun, 02 Oct 2022 08:53:29 GMT

Hi Chris

I understand that there may be other colours and sizes for memory, but these will increase the cost which I do not want to do and the purple is the colour I would like.

If I knew when it would be delivered that would be something, but I’ve had nothing. And as I said in previous comment it’s funny how other networks can get the phones by EE who are supposed to be number 1 provider can’t ?

Re: iPhone 14 Pro Max upgrade

Christopher_G — Sun, 02 Oct 2022 09:02:59 GMT

It's a popular choice because of the price and colour, @SuperNids.

The phones are sent out on a first come, first served basis clearing the oldest orders first and DPD will be in touch when it's ready to be delivered.

I'd recommend speaking with us on 150 if you would like to discuss or check your order.

Thank you for your patience so far.

Chris

Re: iPhone 14 Pro Max upgrade

SuperNids — Sun, 02 Oct 2022 09:17:58 GMT

Hi Chris

Thank you for your help I tried calling a number of times, but after being on hold for 51min with no answer I don’t see the point in trying again.

I will wait to see if I hear anything this week, but if not then I will more thank likely leave EE which is a shame as I have had a number of contacts with you for over 5 years.

thanks for you help though