topic Re: Where is my order in Orders

Where is my order

Jaimiehook — Fri, 30 Sep 2022 16:40:13 GMT

Hi, I placed an order on Tuesday and was informed it was next day delivery and I am yet to receive the order. Please can you help track the order.

many thanks

Re: Where is my order

Leanne_T — Fri, 30 Sep 2022 17:21:57 GMT

Hi there @Jaimiehook

Thanks for coming here.

Which model device, including size and colour have you ordered?

Leanne.

Re: Where is my order

Jaimiehook — Fri, 30 Sep 2022 17:47:27 GMT

IPhone 12 in lilac 64gB

Re: Where is my order

Leanne_T — Fri, 30 Sep 2022 18:00:09 GMT

Thanks @Jaimiehook

This is showing in stock.

Have you downloaded the DPD app, if you use the email address and postcode you entered at checkout, this will show you any deliveries scheduled for your address?

Leanne.

Re: Where is my order

Jaimiehook — Fri, 30 Sep 2022 18:33:40 GMT

It’s saying I have no parcels.

Sent from my iPhone

Re: Where is my order

Christopher_G — Sat, 01 Oct 2022 08:05:48 GMT

Thanks for checking, @Jaimiehook.

I would definitely suggest speaking to our Mobile Care team to check your order.

Chris