topic Re: Order Processing and Delivery in Orders

Order Processing and Delivery

Paul110 — Fri, 30 Sep 2022 14:36:33 GMT

Over a week ago I upgraded my phone to a new model and a new contract

When I track my order I see that delivery is still 'awaiting confirmation' and that the phone is now on 'back-order confirmed' I assume this mean the phone I ordered was not in stock even though on the store page it did clearly stated that the phone was 'in stock' and available for delivery in 24 hours.

I did try to phone customer service, but after several hoops I just get stuck to a recorded message and I was unable to talk to a customer support representative.

How long am I expected to wait before the new phone is delivered?

The new phone I am waiting for is a Samsung s22+ 128GB golden pink

Thank you in advance for the support

Re: Order Processing and Delivery

Leanne_T — Fri, 30 Sep 2022 15:01:27 GMT

Hi @PAUL10

Thanks for coming here.

This device is currently showing 'Usually despatched within 7 days'

As soon as your order has been dispatched, you will get a message from DPD to let you know when this will be delivered.

Leanne.

Re: Order Processing and Delivery

Paul110 — Fri, 30 Sep 2022 16:07:29 GMT

Thank you for letting me know 🙂

Re: Order Processing and Delivery

Leanne_T — Fri, 30 Sep 2022 16:15:57 GMT

No problem @Paul110

Leanne 🙂