topic Re: Missing part of ps5 order in Orders

Missing part of ps5 order

MarieCam1987 — Thu, 29 Sep 2022 20:33:16 GMT

Hello

My partner has opened the ps5 I got him and has found the screw for the base is missing .

Can I be adviced who I contact regards this missing item .

Jon_K — Fri, 30 Sep 2022 07:21:30 GMT

I'm sorry to hear this.

I'd recommend getting in touch with our Customer Care team and making them aware of this.

They will be able to advise what can be done for you.

Jon

Northerner — Fri, 30 Sep 2022 09:32:12 GMT

The screw is hidden in the base. Turn the base and the screw will appear in the square(first picture,).

Secondly keep the cap off the screw hole on the bottom of the console ,(assuming you're standing it up). You don't need the screw to lie it flat.

Jon_K — Fri, 30 Sep 2022 09:44:08 GMT

That's fantastic advice, @Northerner.

Thanks for confirming this.

It's been a while since I set mine up and I couldn't find the box or the instruction manual.

Jon

MarieCam1987 — Fri, 30 Sep 2022 11:05:23 GMT

Thankyou so much

MarieCam1987 — Fri, 30 Sep 2022 11:05:40 GMT

Thankyou for your reply