topic Re: XKO number in Orders

XKO number

Kim562 — Wed, 28 Sep 2022 16:56:19 GMT

I have ordered a new phone and paid some upfront. My order number starts with XKO. Email says to contact customer services but also says to wait for a delivery date and they have taken thd payment made. Is this usual ?

Re: XKO number

Kim562 — Wed, 28 Sep 2022 17:03:54 GMT

Did you get your order ? I’ve had the same email ?

Re: XKO number

Leanne_T — Wed, 28 Sep 2022 17:07:36 GMT

Hi there @Kim562

Thanks for coming here.

Please call us on the number provided to make sure the order has been processed, the team will be happy to check this for you.

Thanks 🙂

Leanne.

Re: XKO number

Kim562 — Wed, 28 Sep 2022 17:11:03 GMT

Thanks. Does this mean my order has been cancelled?

Re: XKO number

Leanne_T — Wed, 28 Sep 2022 17:12:46 GMT

Hi @Kim562

You will need to call for further information and to see what extra details are needed, as we have no access to orders on the community.

Leanne.