topic Re: iPhone 14 Pro Max - estimated delivery date removed from order update in Orders

iPhone 14 Pro Max - estimated delivery date removed from order update

CharlotteH2 — Wed, 28 Sep 2022 09:38:01 GMT

Hi,

I've been regularly checking my order update. For last 10 day's it's said expected delivery between 28th-30th September.

As of yesterday it now says "Awaiting confirmation"! What does this mean?

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

Christopher_G — Wed, 28 Sep 2022 11:36:10 GMT

Hi @CharlotteH2

Welcome to the community.

DPD will be in touch with you when it's ready to be delivered. Thanks for your patience so far, hopefully you'll hear from them soon.

Chris

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

CharlotteH2 — Wed, 28 Sep 2022 11:37:51 GMT

Thanks for your reply Chris. I'm just trying to work out from the status change if dispatch is imminent, or if it's been delayed and now no estimated date at all?

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

Christopher_G — Wed, 28 Sep 2022 11:48:29 GMT

It could be that the estimated time has changed, @CharlotteH2. If that's the case, it should show up with a new estimate soon.

The current estimate for new orders of that model is 28 days. They're sent out on a first come, first served basis, clearing the oldest orders first.

Chris

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

HannahAtkinson — Wed, 28 Sep 2022 12:20:34 GMT

This is absolutely the worst reply possible. I've seen it quite a few threads now.

Palming everything off to DPD. You're in charge of dispatching and allocating stock and making sure there is enough stock for everyone that ordered. And also letting people know when they have been allocated stock, and when it will be dispatches. DPD just do the last leg from you to my door.

I have never received worse service than from EE during this ordering time. I will not be renewing with EE again, and I'll probably cancel my order.

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

Christopher_G — Wed, 28 Sep 2022 12:43:27 GMT

I'm sorry to hear that, @HannahAtkinson. That wasn't my intention at all.

We try our best to give realistic timescales at the point of order. We send them out in the order in which they were placed. DPD get in touch with you the morning of, or day before delivery, that's when you know exactly when it's going to arrive. Those are the main points that I wanted to get across.

If you would like to discuss or amend your specific order, I would suggest speaking to our Mobile Care team.
Chris

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

Ash1985 — Wed, 28 Sep 2022 18:39:48 GMT

It's hardly EE's fault. They can only forecast based on what apple tells them and sends them. Every UK network is having the same issues. As is always the case every year with iPhone launches.

Mine has changed from 28th - 30th September to awaiting confirmation too, just have to be patient. No need to slam EE for it though as it is out there control currently.

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

AdiZone82 — Thu, 29 Sep 2022 02:28:55 GMT

It's clear that you work for ee with your comment or at least you hope to speed up your delivery for positive feedback...

It's all ee fault, it should be illegal to selling something what's not available yet.

EE doesn't care about customers only profit important.

Complete lack of updates on current orders and sending customers back to DPD - pathetic...

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

Chris_B — Thu, 29 Sep 2022 04:43:51 GMT

@AdiZone82 EE haven’t sold you anything “yet” you’ve only ordered a product and placed yourself in a queue to receive said product.
you’ve given an upfront cost to go towards the purchase of that product. Your monthly bill then continues that payment for that product as you’ve got that product on credit.

Bur If you think you’ve purchased it have you started to pay for that item you’ve purchased.

And as aways when someone doesn’t like a comment that means that person works for EE or wants something.( lol ) This public forum has no influence over anyone’s order.

You’ll get the device once one can be allocated to you as a device of the specifications that you ordered is available and you are next is the system for that device. Please remember it’s just a phone and next year there will be a replacement for it.

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

CharlotteH2 — Thu, 29 Sep 2022 10:22:50 GMT

FYI, I got DPD notification at 7am this morning and phone was delivered about 20 mins ago. So I'm happy it's been delivered, but the comms weren't great!

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

Ash1985 — Thu, 29 Sep 2022 10:43:58 GMT

I don't work for EE no haha. What a stupid reply. You need to just be patient. And realise that you have pre ordered a device. One that you are not paying for yet, and EE are waiting for stock from apple so they can then send them out to DPD who then take over the delivery information. Its not rocket science. EE can't just magic iPhone out of thin air! Just be patient.

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

Ash1985 — Thu, 29 Sep 2022 10:45:17 GMT

Glad you have received. Mine (fingers crossed) will arrive soon 🙂

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

haseeb1218 — Fri, 30 Sep 2022 01:16:50 GMT

Same is the problem with me.

At the point of order i was told the phone will be with me within a week and now after a week when i contacted ee again they say it will take up to 28 days.

I am not satisfied with ee now

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

LalaG — Tue, 25 Oct 2022 18:56:44 GMT

Sigh, my current phone is on its last life. I suppose to get mines October 28th. No text from DPD yet. I hope my phone last until it comes.

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

Coys1882 — Tue, 01 Nov 2022 17:56:17 GMT

I ordered an iPhone 14 Pro Max over the phone on Tuesday 25th October. I knew there was a delay but I didn't appreciate how long. My bad! I contacted EE this evening (01/11/22) to be informed it was 14 days, then he said oh that's wrong it's 21 days and then changed it again to oh, it's 28 days. I come off the phone unconvinced and not confident with EE customer services. It's a real shame that they cant seem to have a clear idea. Any ideas from anyone from EE on here would be greatly received. I understand if there is a backlog due to demand but give me some correct guidance. I cam deal with that. Cheers.

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

Christopher_G — Wed, 02 Nov 2022 08:00:31 GMT

Which colour and memory size did you choose, @Coys1882?

Chris

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

woodcocksj — Fri, 04 Nov 2022 10:02:06 GMT

I'm in similar situation to Coys1882 . I ordered mine online on 26 October (Iphone Pro Max 256GB Deep Purple). I knew there would be a delay of 21 days at the time. If I check online now and do a dummy new order it still says 21 days. When I call up, I am told up to 21 days. The point I am making is that it feels like it is always 21 days away, even though it hopefully isn't. It would be nice if EE could let the customer know that their order is in a batch of stock which they are expecting on a certain day - it is personal that way and feels like your phone has been allocated to you. The current system just feels like the updates are just when another batch of stock is in and you may or may not get one of these. (I appreciate previous posts say "stock is allocated on the oldest order basis" but that doesn't appear on the website at all and is not mentioned when you are ordering. There are other simple things that EE could do to improve the customer experience as well, such as not having "Usually despatched within 1 day" on the confirmation email when it clearly isn't going to be.

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

Coys1882 — Fri, 04 Nov 2022 10:07:12 GMT

Hi Christopher,

I ordered the 128gb in black.

Anything you can do to advise would be appreciated.

Cheers,

Paul

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

Coys1882 — Fri, 04 Nov 2022 10:08:31 GMT

I feel your pain @woodcocksj its all a bit of a mess and without much cohesive response from the Customer service team.

Re: iPhone 14 Pro Max - estimated delivery date removed from order update

Christopher_G — Fri, 04 Nov 2022 10:16:48 GMT

Thanks @Coys1882

The current estimate is to expect dispatch within 21 days. They are sent out in order in which they were placed, from oldest to newest, but I cannot be any more specific with that.

Chris