topic Re: Not received sim card in Orders

Not received sim card

Sunglin — Mon, 26 Sep 2022 18:11:28 GMT

I've ordered a sim card from ee. The order email said it will send me texts when it is dispatched. However, it's been a week and I didn't receive any parcel, texts or emails.

Re: Not received sim card

Chris_B — Mon, 26 Sep 2022 20:09:36 GMT

@Sunglin You should have it by now as it’s posted via Royal Mail, I’ll call customer services in the morning to check the order went through.

Re: Not received sim card

Sunglin — Tue, 27 Sep 2022 07:17:09 GMT

Many thanks for your reply! Do you know the order number? It is xkoXXXXXXXXX

[Mod edit: Please do not post your order number in this public forum. Thanks]

Re: Not received sim card

James_B — Tue, 27 Sep 2022 07:18:27 GMT

Hi @Sunglin,

Welcome to the EE Community. 🙂

SIM cards usually arrive within 2-5 working days. What was the date of your order?

James

Re: Not received sim card

Sunglin — Tue, 27 Sep 2022 08:53:43 GMT

I ordered my sim card on 18th September. I didn't receive any parcels,texts or emails.

Re: Not received sim card

James_B — Tue, 27 Sep 2022 08:57:09 GMT

Hi @Sunglin,

I would have expected your SIM to have arrived by now.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James

Re: Not received sim card

Sunglin — Wed, 28 Sep 2022 21:57:02 GMT

There is another problem.

I want to keep my old number in the new simcard, the one I received is different from the old one.

Also, I spent 15 pounds to order a pay as you go sim card. However, this new card's balance is 0!

Re: Not received sim card

Christopher_G — Thu, 29 Sep 2022 07:25:16 GMT

The Mobile Care team should be able to transfer your number, @Sunglin.

The pay as you go packs tend to come with a pack primed, so that's probably where your £15 has gone. What does it say when you text BALANCE to 150?

Chris