topic Re: Very poor customer service in Orders

Very poor customer service

Kjff — Mon, 26 Sep 2022 19:30:57 GMT

Omg this is the worst customer service ever, over an hour trying to speak to someone and at the end I've gave up and my problem hasn't been solved.

Re: Very poor customer service

bristolian — Mon, 26 Sep 2022 19:37:57 GMT

is your query account-specific? If not, you may be able to get some assistance on here.

Re: Very poor customer service

Kjff — Mon, 26 Sep 2022 19:59:26 GMT

Well after that I have placed an order for a new phone, I have received an email from them asking me to call them regarding my order. So I actually don't know what the issue is and as I said before I couldn't reached them on the phone. 😩

Re: Very poor customer service

XRaySpeX — Mon, 26 Sep 2022 20:42:19 GMT

AS they asked to speak to you, you need to call them if you want your order to progress.

Re: Very poor customer service

Schockwave — Mon, 26 Sep 2022 21:03:08 GMT

@Kjff , If EE cannot answer after a specific time, hang up, try again at a different time, as they are very busy answering other calls, as the new IPhone has come out.

Re: Very poor customer service

Gill662 — Fri, 04 Oct 2024 16:31:22 GMT

Can’t change my tariff online and can’t get through to speak to anyone or online chat! I’ve tried lNumerous times without success.

Re: Very poor customer service

Schockwave — Fri, 04 Oct 2024 17:25:30 GMT

Hello @Gill662 ,

Welcomed to the community,

Not sure why you are not able o speak someone, try pressing 1 then 2 then whatever number afterwards, you should not have to wait more than 30 minutes, possibly less.