topic Re: New order email scam? in Orders

New order email scam?

Diane1946 — Sat, 18 Jun 2022 11:20:59 GMT

I recently placed and order online for a sim only contract renewal. I can't fine any update but have had an email from ********************

Is this real or a scam? And how can I check for updated on my order?

[mod edit: removed personal details from the forum]

Re: New order email scam?

Leanne_T — Sat, 18 Jun 2022 11:11:39 GMT

Hi @Diane1946

Thanks for coming here 🙂

Did the email contain any links or ask you to call regarding the upgrade?

Thanks.

Leanne.

Re: New order email scam?

chistery — Sat, 18 Jun 2022 11:12:25 GMT

If you have just placed an order then I'd say it's likely to be real, maybe they accidently used the wrong from address when sending it.

What did the email say? If you want to discuss your order, call EE on one of the numbers the publish on their web site, or try live chat.

Re: New order email scam?

Diane1946 — Sat, 18 Jun 2022 16:57:02 GMT

The email said

"I have your online order here , I will need to speak with you briefly for verification , please could you email with a preferred time to call and the best number for contact ?"

I'm happy to call but just worried its a scam, but there is no urgency in the email or any links to click. Just didn't seem a very professional email.

Re: New order email scam?

Leanne_T — Sun, 19 Jun 2022 06:52:49 GMT

Hi there @Diane1946

This does seem like an email sent from us, to make sure please call us on 150 and the team can check your upgrade request and help you get this sorted 🙂

Leanne.

Re: New order email scam?

peterbradley1 — Mon, 26 Sep 2022 03:47:46 GMT

The order placed was for I phone 14pro in silver and iPhone pro256 5gin purple I was told by my future wife that all that was needed was verification of my em and my name

Re: New order email scam?

peterbradley1 — Mon, 26 Sep 2022 06:31:07 GMT

My email is xxxxxxxxxxxxxxx@xxxxx.xxx my name is xxxxx xxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: New order email scam?

Christopher_G — Mon, 26 Sep 2022 07:03:29 GMT

Hi @peterbradley1

What is it that you need help with? We'll do our best to help.

Chris

Re: New order email scam?

peterbradley1 — Mon, 26 Sep 2022 07:27:52 GMT

I have tried ringing but can't get through to confirm my email address and full name

Re: New order email scam?

Christopher_G — Mon, 26 Sep 2022 07:32:13 GMT

Could you try calling on one of the contact numbers on our contact us help page please, @peterbradley1?

Chris