https://community.ee.co.uk/t5/Orders/Replacement-phone/m-p/1177348#M59350 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2799103">@hannahlouise761</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>I'm sorry to hear your replacement phone is damaged. Please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> so we can help.</P> <P>James</P> Sun, 25 Sep 2022 07:59:17 GMT James_B 2022-09-25T07:59:17Z https://community.ee.co.uk/t5/Orders/Replacement-phone/m-p/1177251#M59332 <P>Hi, so I sent my phone back via a claim as my phone battery malfunctioned. Besides that the phone was in absolutely perfect condition. Obviously the battery malfunction was not caused by damage from me as I have never done anything to the phone that may have caused this. Today I got my replacement phone to find the back all smashed, I understand it’s not a new phone you receive they’re refurbished and I’m fine by that but obviously I’m very annoyed about it since I’ve sent it a phone in good condition in regard to the scree etc yet I’ve been left with one that’s smashed to bits, not to mention I didn’t realise at first and have cut my finger on the camera corner where it’s smashed which is when u realised the damage on the phone…is there anything I can do about this?&nbsp;</P> Sat, 24 Sep 2022 20:29:45 GMT https://community.ee.co.uk/t5/Orders/Replacement-phone/m-p/1177251#M59332 hannahlouise761 2022-09-24T20:29:45Z https://community.ee.co.uk/t5/Orders/Replacement-phone/m-p/1177263#M59333 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2799103">@hannahlouise761</a>&nbsp;</P> <P>You'll need to contact your insurers who replaced your device about this issue.</P> <P>Thanks&nbsp;</P> Sat, 24 Sep 2022 21:12:56 GMT https://community.ee.co.uk/t5/Orders/Replacement-phone/m-p/1177263#M59333 Northerner 2022-09-24T21:12:56Z https://community.ee.co.uk/t5/Orders/Replacement-phone/m-p/1177348#M59350 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2799103">@hannahlouise761</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>I'm sorry to hear your replacement phone is damaged. Please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> so we can help.</P> <P>James</P> Sun, 25 Sep 2022 07:59:17 GMT https://community.ee.co.uk/t5/Orders/Replacement-phone/m-p/1177348#M59350 James_B 2022-09-25T07:59:17Z