topic Re: New customer in Orders

New customer

LeeOates — Fri, 23 Sep 2022 21:29:29 GMT

I have ordered a new phone from EE, I have never been a customer before but liked the deal and went ahead and decided to leave a network I have been with for at least twenty year's. After speaking with my wife I decided to try and order her the same..... However I cannot track my order for an unknown reason so after trying for almost an hour being redirected here, there, and everywhere, to no avail I'm not sure as to cancel my order and stay where I am? I can upgrade both our phones with our current network, that would mean that EE would be missing out, potentially on not just one new customer but two! I would appreciate greatly a response as to why this has happened as I have followed all instructions, I am just getting a page saying sorry we are unable to provide this information??? Many thanks in anticipated replies, if any.

Re: New customer

gavin29 — Fri, 23 Sep 2022 22:42:22 GMT

You can call 150 they should be able to help

Re: New customer

LeeOates — Sat, 24 Sep 2022 21:37:01 GMT

Silly question @gavin29 but I have not received the phone yet and am unable to track order even with tracking code, can I call 150 from my current network provider? I suspect not! Lol 🙂 I do appreciate your time to advise me. I will await your response to my (what seems to me a silly question?!) Thank You Lee

Re: New customer

gavin29 — Sat, 24 Sep 2022 21:39:29 GMT

Call 08009566000 then press option 2

Re: New customer

XRaySpeX — Sat, 24 Sep 2022 21:46:46 GMT

@LeeOates : No, you can't call 150 from another network & expect it to go thro' to EE. Try calling CS on the Freephone no. in my sig.

Re: New customer

gavin29 — Sat, 24 Sep 2022 21:44:30 GMT

Why remove my post

Re: New customer

gavin29 — Sat, 24 Sep 2022 21:45:22 GMT

Call 08009566000 and option 2 it will put you through to someone as if you want to take a new contract out they will help

Re: New customer

gavin29 — Sat, 24 Sep 2022 21:46:57 GMT

0800 956 6000 option 2

Re: New customer

gavin29 — Sat, 24 Sep 2022 21:48:45 GMT

Try both number and see im 100% sure mine will get your through as its the number I use to call them

Re: New customer

XRaySpeX — Sat, 24 Sep 2022 21:50:14 GMT

@gavin29 : I've not removed any post. Which post are you referring to? Your post telling OP to call 150 is still there altho' it is pointless telling that to a non-EE cust.

Re: New customer

gavin29 — Sat, 24 Sep 2022 21:52:25 GMT

Yh I know it's pointless I ain't stupid he didn't state he didn't have a sim from ee tho he could of got a sim from the shop no one knows

Re: New customer

XRaySpeX — Sat, 24 Sep 2022 21:52:27 GMT

@gavin29 : In fact yours is better as mine requires an EE mobile no. to call mobile CS.

Re: New customer

LeeOates — Sat, 24 Sep 2022 22:50:27 GMT

I haven't removed anything. I'm new to all this, apologies if I have Lee

Re: New customer

gavin29 — Sat, 24 Sep 2022 22:59:14 GMT

No not u mate

Re: New customer

gavin29 — Sat, 24 Sep 2022 23:00:41 GMT

Call 0800 956 6000 tomorrow option 2

Re: New customer

LeeOates — Mon, 26 Sep 2022 21:48:41 GMT

I have tried this but to no avail. Thank You for your advice though it's appreciated Lee