topic Re: Order xkoXXXXXXXXX Dispatch in Orders

Order xkoXXXXXXXXX Dispatch

rossmarwick16 — Fri, 23 Sep 2022 09:09:32 GMT

Hi,

i placed the subject order yesterday at around 9am and have not recieved a dispatch notification even though the item is in stock. can you please advise what the general dispatch turnaround time is and provide an update on my order if possible?

Regards,

Ross

[Mod Edit: Removed order number]

Re: Order xkoXXXXXXXXX Dispatch

Christopher_G — Fri, 23 Sep 2022 10:01:50 GMT

Hi @rossmarwick16

Welcome to the community.

What is it that you ordered?

Chris

Re: Order xkoXXXXXXXXX Dispatch

rossmarwick16 — Fri, 23 Sep 2022 10:13:49 GMT

Hi chris,

it is a playstation 5 that i have ordered.

Regards,
Ross

Re: Order xkoXXXXXXXXX Dispatch

Christopher_G — Fri, 23 Sep 2022 10:16:30 GMT

Thanks, @rossmarwick16

They're in stock so should be dispatched within 1 working day. If it's been longer, I'd recommend speaking to our Mobile Care team so they can double check it for you.

Chris

Re: Order xkoXXXXXXXXX Dispatch

rossmarwick16 — Fri, 23 Sep 2022 10:32:49 GMT

Do they offer support for these products, the only options available are mobile phone and broadband/landline

Sent from my iPhone

Re: Order xkoXXXXXXXXX Dispatch

Christopher_G — Fri, 23 Sep 2022 10:35:18 GMT

Just go through as if it's a mobile query, @rossmarwick16. 🙂

Chris