topic Re: Ultra watch ordering joke in Orders

Ultra watch ordering joke

Amanda1967 — Thu, 22 Sep 2022 10:58:03 GMT

Ordered on the pre order day and had confirmation email ,had another email on the 16th September saying order on track ……….AND NOW ITS AN OPEN ORDER WITH NO IDEA OF WHEN I WILL RECIEVE IT. Phoned CS this morning to be told it didn’t get processed until the 12th September even though money went out on the 9th September £190. Was told at pre order would arrive on the 23rd. Honestly fumming right now . CS man just waffled about servers going down they are working on one server instead of six so updates are slow . You have taken my money,promised a product and now you don’t know when it will arrive. Not helpful at all. Do I wait our just get a refund and go else where ,contracts nearly up on my phones so this could be the make or break for me. Every year it’s something with this company.

Re: Ultra watch ordering joke

Reign_in_Beard — Thu, 22 Sep 2022 11:09:14 GMT

Exactly this. It’s pretty bad this year. Customer service have no idea. I ordered by phone as soon as they were up at 13:00. I haven’t even received an order confirmation. Money out of my account days ago. Customer service unable to give me an order number or a confirmation, just say to wait for DPD. Terrible.

Re: Ultra watch ordering joke

Amanda1967 — Thu, 22 Sep 2022 14:55:13 GMT

Getting worse ,maybe Monday or Tuesday next week but only said that after I asked about cancelling my order . That depend on when they ship from the warehouse ……..,.. so do they have ultra phones in stock for the pre orders or not . It’s all a big mess .

Re: Ultra watch ordering joke

Applefanboy — Thu, 22 Sep 2022 15:58:40 GMT

Exactly in the same boat as per the other thread. I’ve tried calling them again this afternoon to insist I get one tomorrow but I might as well just be speaking to a brick wall. EE just don’t care, promised me 3 times I would be getting it tomorrow. I am so f**ked off right now

Re: Ultra watch ordering joke

Amanda1967 — Thu, 22 Sep 2022 16:48:31 GMT

I have just cancelled my watch ,still open order so thank you refund please . Asked why I wanted to cancel and told the lady straight,was promised 23rd and now it’s not even been allocated. Will go to Apple direct I think in future . Been a total let down from start to finish….. but I did get an apology eventually.

Re: Ultra watch ordering joke

Christopher_G — Thu, 22 Sep 2022 17:36:13 GMT

I'm sorry to hear of your experience and that you cancelled your order, @Amanda1967.

I'm not sure why it wasn't processed till the 12th and whether this was normal system behaviour. All orders are cleared in the order in which they were placed, oldest to newest as we receive stock from the manufacturer.

Chris

Re: Ultra watch ordering joke

deejaybenji — Thu, 22 Sep 2022 17:39:54 GMT

Chris, Can you confirm if anything is in stock at the mo? I don't really care what band it has as not using the one that comes with it.

Cheers!

Re: Ultra watch ordering joke

Christopher_G — Thu, 22 Sep 2022 17:46:30 GMT

It's launch day tomorrow, but at the moment the Apple Watch Ultra, small green Alpine loop version is available to order with a one day delivery, @deejaybenji.

This is subject to change and the timescales are updated on the online shop.

Chris

Re: Ultra watch ordering joke

Chris_B — Thu, 22 Sep 2022 17:54:02 GMT

@Amanda1967 The ultra is released on the 23rd why are you fuming about not getting a device that’s not able until tomorrow.

Re: Ultra watch ordering joke

Applefanboy — Thu, 22 Sep 2022 18:17:05 GMT

But it isn’t free because I just called in straight away and have been told all stock with any strap combination is 28 days. You guys really should get your facts straight instead of misleading people about things

website states next day but it isn’t true. Business page says all available from tomorrow. Whoever runs your website needs firing!!

Re: Ultra watch ordering joke

Amanda1967 — Thu, 22 Sep 2022 18:55:49 GMT

Ordered on preorder day , was told I would get the watch on the 23rd, got email confirming and the Saturday 16th got another email saying order on track . Took £190 on pre order day also. Rang today to be told they did not process the order till the 12th and as of today it was still an open order with no idea of a delivery date. Bad customer service , miss leading . So I have cancelled my order tonight and still had to ask for the money I paid put back on my card ,as I did not want it credited to my account . Just all round the worst ever pre order ever . The communication has been totally miss leading.

Re: Ultra watch ordering joke

Amanda1967 — Thu, 22 Sep 2022 19:01:04 GMT

Thank you for the reply ,it’s just so frustrating when you get told one thing and the emails follow that up and then you find out it’s still an open order . Think the staff should be open and honest with people as surely EE have an idea of how many watches etc they will be receiving for launch day .

Re: Ultra watch ordering joke

Amanda1967 — Thu, 22 Sep 2022 19:04:00 GMT

Couldn’t get a straight answer , just people who couldn’t understand why it took till the 12th to process. Cancelled order ,told upto 5 days to get money back .