https://community.ee.co.uk/t5/Orders/Sim-card-not-received/m-p/1176044#M59161 Thu, 22 Sep 2022 12:12:04 GMT Linfield69 2022-09-22T12:12:04Z https://community.ee.co.uk/t5/Orders/Sim-card-not-received/m-p/1176044#M59161 Thu, 22 Sep 2022 12:12:04 GMT https://community.ee.co.uk/t5/Orders/Sim-card-not-received/m-p/1176044#M59161 Linfield69 2022-09-22T12:12:04Z https://community.ee.co.uk/t5/Orders/Sim-card-not-received/m-p/1176196#M59168 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3066559">@Linfield69</a></P> <P>Welcome to the community.</P> <P>When did you order the SIM? Was it a brand new connection or a replacement?</P> <P>Chris</P> Thu, 22 Sep 2022 14:32:48 GMT https://community.ee.co.uk/t5/Orders/Sim-card-not-received/m-p/1176196#M59168 Christopher_G 2022-09-22T14:32:48Z https://community.ee.co.uk/t5/Orders/Sim-card-not-received/m-p/1176239#M59177 <P>Ordered new phone 13th September no sim card with it&nbsp;</P> Thu, 22 Sep 2022 15:33:38 GMT https://community.ee.co.uk/t5/Orders/Sim-card-not-received/m-p/1176239#M59177 Linfield69 2022-09-22T15:33:38Z https://community.ee.co.uk/t5/Orders/Sim-card-not-received/m-p/1176244#M59178 <P>Sorry to hear that, <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3066559">@Linfield69</a>.</P> <P>If it was an upgrade, you should be able to continue using your own SIM card. If it's a brand new connection, it would be best to order a replacement SIM card through our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A>.</P> <P>Chris</P> Thu, 22 Sep 2022 15:45:27 GMT https://community.ee.co.uk/t5/Orders/Sim-card-not-received/m-p/1176244#M59178 Christopher_G 2022-09-22T15:45:27Z