topic Re: Long wait for iPhone 14 Pro Max… again in Orders

Long wait for iPhone 14 Pro Max… again

Davidhchef123 — Tue, 20 Sep 2022 15:29:14 GMT

Another year another wait… I know this is technically not EE’s Fault but why am I waiting “more than 28 days” for a handset.

The same issue last year with the 13 Pro Max and the Apple Watch.

I don’t understand how this issue cannot be rectified year on year. I use my upgrade anytime, I timed it this year so that my contract would be up bang on release date but now I’m waiting a month again.

I was asked on the phone today while trying to get an order number or at least a confirmation, why not just get the Pro, we have lots in stock… because that’s not the phone I, or by the looks of it most of us want?

sorry for the rant

David

Re: Long wait for iPhone 14 Pro Max… again

BrendonH — Tue, 20 Sep 2022 15:39:50 GMT

You have answered your own question.

Everyone wants the Pro Max so there is a long wait. It's called supply and demand. Apple can never keep up with demand. To a point they do this deliberately to keep the hype up.

It's a popular phone which a lot of people want because Apple users tend to change to the new version every year. If you are used to this and it happens to you every year I don't see why you are suprised.

This won't be rectified until Apple decides to max produce the phone fully before releasing it

Re: Long wait for iPhone 14 Pro Max… again

Davidhchef123 — Tue, 20 Sep 2022 15:48:19 GMT

I guess maybe I have, it still doesn’t help my frustrations

started at launch date, then 14 days, now more than 28 days.

and yes you are right it keeps the hype, but I’m sure I’m not the only one that is irritated and will continue to be.

Re: Long wait for iPhone 14 Pro Max… again

Chris_B — Tue, 20 Sep 2022 15:59:27 GMT

@Davidhchef123 It’s about to get worse with another 20 countries about to have the 14 range released. Apple just can not produce enough devices for launch day and then struggle to keep up with demand especially when other networks around the world have their iPhones releases. Apple don’t start max production them until a month or so before release. They don’t want any getting out before release.

Re: Long wait for iPhone 14 Pro Max… again

Davidhchef123 — Tue, 20 Sep 2022 16:11:24 GMT

Yeah it makes sense that they would want that to happen and I guess they know they’re still going to get the money regardless

Re: Long wait for iPhone 14 Pro Max… again

Christopher_G — Tue, 20 Sep 2022 17:45:28 GMT

Thanks for ordering, @Davidhchef123.

The orders are send out on a first come, first served basis, clearing the oldest orders first. We'll get your order to you as soon as we're able to.

Thank you for your patience.

Chris

Re: Long wait for iPhone 14 Pro Max… again

mbdrake76 — Wed, 21 Sep 2022 01:18:36 GMT

On the plus side, by the time you get the phone, Apple will have rolled out updates to fix all of the launch day bugs - and it may even be pre-installed (depending on the batch). That should save some headache that us early adopters have encountered.

Re: Long wait for iPhone 14 Pro Max… again

anth_85 — Wed, 21 Sep 2022 07:14:26 GMT

Is there anyway of getting an estimated date? I ordered mine on the 13th, so I didn't expect to get it on launch day, but I am currently dealing with an 11 that has a busted speaker and a battery that lasts a couple of hours at most. Being (unexpectedly) told when you order it will arrive on launch day, it not, and then radio silence to when it is due isn't the best customer experience.

Re: Long wait for iPhone 14 Pro Max… again

Tattoogirl — Thu, 22 Sep 2022 09:58:42 GMT

Has anyone received there email for the iPhone 14 pro max yet my ultra is delivering tomorrow maybe they will both come together like last time .

Re: Long wait for iPhone 14 Pro Max… again

Tommobyrne2022 — Thu, 22 Sep 2022 10:13:14 GMT

Thing is it worry’s me as well as I’ve done my early upgrade as part of my contract but the lady didn’t seem to convinced as to when I will have my 14 pro max as all out of stock. She did say it shouldn’t take to long and if it does run over 28 we will advise you but form reading the threads it seems this may not arrive before the 28 days. I ge r what people are saying about supply and demand but if you are impatient like me it does no good for your stress levels 😂😂 oh well will just have to wait now

Re: Long wait for iPhone 14 Pro Max… again

Tommobyrne2022 — Thu, 22 Sep 2022 10:14:20 GMT

Or a new model 😂😂

Re: Long wait for iPhone 14 Pro Max… again

stefanlogue — Thu, 22 Sep 2022 10:17:23 GMT

Sorry but it's a bit disingenuous to say it's a first come first served basis, when online orders put through on launch day (9/9) weren't processed until 2 days later? I ordered mine at 1pm on the dot on launch day, and I've still got no idea if my order has even been confirmed, I've only got an XKO number which doesn't work on the tracker.

To make things just that bit more frustrating, every single person I've spoken to at EE has given me outright false information throughout the whole process. I was told to expect the DPD text on release day when in fact no device had been allocated for my order! Taking a day off work to wait for a package that I still don't know is ever going to come.

Absolute shambles

Re: Long wait for iPhone 14 Pro Max… again

anth_85 — Thu, 22 Sep 2022 10:22:32 GMT

This seems to be the standard experience. I was told mine hadn’t been allocated yet when I rang on Friday, and the customer service agent would message me on Monday to say if it had by then or not and ring me when it does. I’ve heard nothing.

Re: Long wait for iPhone 14 Pro Max… again

stefanlogue — Thu, 22 Sep 2022 10:31:18 GMT

I've not even got that far, I only know mine hasn't been allocated because one of the agents sent me a screenshot of their portal, where I could see in real time that he was still giving me incorrect information

Re: Long wait for iPhone 14 Pro Max… again

Daveeeee — Fri, 25 Nov 2022 08:17:54 GMT

So basically I’m paying extra monthly to have upgrade anytime but realistically I can do that, just another example of EE breaking their own terms

Re: Long wait for iPhone 14 Pro Max… again

naomibeii — Tue, 29 Nov 2022 19:30:42 GMT

u got ur phone yet?😂