https://community.ee.co.uk/t5/Orders/My-mobile-order-is-stuck/m-p/1174950#M59063 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/963586">@mattg543</a>&nbsp;As requested you need to call to sort this, if you don’t your order will not proceed.&nbsp;</P> Tue, 20 Sep 2022 15:25:35 GMT Chris_B 2022-09-20T15:25:35Z https://community.ee.co.uk/t5/Orders/My-mobile-order-is-stuck/m-p/1174919#M59056 <P>I upgraded my phone via trade in on the website on the 19th Sep. I got my email confirmation and order number as expected.&nbsp;</P><P>Today (20th) I've had an email asking me to call them on&nbsp;0800 079 0531 to complete the order. It doesn't say what's wrong, only that I need to call. I've spent 30 mins on hold without getting through. I tried chat but they couldn't help me.</P><P>How can I find out what's wrong with my order and how to fix it?</P><P>Thanks</P> Tue, 20 Sep 2022 14:40:47 GMT https://community.ee.co.uk/t5/Orders/My-mobile-order-is-stuck/m-p/1174919#M59056 mattg543 2022-09-20T14:40:47Z https://community.ee.co.uk/t5/Orders/My-mobile-order-is-stuck/m-p/1174922#M59057 <P>Should have said, I tried tracking but get the attached message:<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="order.png" style="width: 641px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/23267iD421787F860B070F/image-size/large?v=v2&amp;px=999" role="button" title="order.png" alt="order.png" /></span></P> Tue, 20 Sep 2022 14:43:40 GMT https://community.ee.co.uk/t5/Orders/My-mobile-order-is-stuck/m-p/1174922#M59057 mattg543 2022-09-20T14:43:40Z https://community.ee.co.uk/t5/Orders/My-mobile-order-is-stuck/m-p/1174950#M59063 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/963586">@mattg543</a>&nbsp;As requested you need to call to sort this, if you don’t your order will not proceed.&nbsp;</P> Tue, 20 Sep 2022 15:25:35 GMT https://community.ee.co.uk/t5/Orders/My-mobile-order-is-stuck/m-p/1174950#M59063 Chris_B 2022-09-20T15:25:35Z