topic Re: Re: How do I cancel an order? in Orders

Re: How do I cancel an order?

ralphriches — Tue, 20 Sep 2022 09:17:09 GMT

Hi,

I am an EE constumer and today I ordered a new ps5 controller but it is being sent to an old address so i would like to cancel the order or amend the delivery address. Please advise.

Order number: xkoxxxxxxxxx

[Mod edit: Please do not post order numbers on the public board. Thanks!]

Re: Re: How do I cancel an order?

James_B — Tue, 20 Sep 2022 08:59:45 GMT

Hi @ralphriches,

Please get in touch with Customer Care to amend your order.

Thanks

James

Re: Re: How do I cancel an order?

ralphriches — Tue, 20 Sep 2022 09:00:45 GMT

Thanks,

the first part asks me mobile or broadband, which shall i choose?

Re: Re: How do I cancel an order?

ralphriches — Tue, 20 Sep 2022 09:06:14 GMT

Either option does not allow me to amend the delivery address. Please can you provide more help here?

Re: Re: How do I cancel an order?

James_B — Tue, 20 Sep 2022 09:08:25 GMT

Hi @ralphriches,

Please select the mobile option.

Thanks

James

Re: Re: How do I cancel an order?

ralphriches — Tue, 20 Sep 2022 09:10:06 GMT

so just call that number?

Re: Re: How do I cancel an order?

James_B — Tue, 20 Sep 2022 09:11:28 GMT

Hi @ralphriches,

You can either call or use online chat via the contact us page.

Thanks

James

Re: Re: How do I cancel an order?

ralphriches — Tue, 20 Sep 2022 09:13:59 GMT

I have been on hold for 45 mins, i do no see an online chat option on the contact us page. please can you provide a link for actual online chat? as it is a simple fix

Re: Re: How do I cancel an order?

James_B — Tue, 20 Sep 2022 09:15:56 GMT

Hi @ralphriches,

To access live chat, select the 'start conversation' button under 'message us'.

Hope this helps.

James

Re: Re: How do I cancel an order?

ralphriches — Tue, 20 Sep 2022 09:20:48 GMT

James, there is no start conversation button or message us button on the contact us page

Re: Re: How do I cancel an order?

James_B — Tue, 20 Sep 2022 09:29:23 GMT

Hi @ralphriches,

You'll need to select from the options before you see the message us section. For example, Account and billing > Mobile phone.

James

Re: Re: How do I cancel an order?

annamink — Fri, 04 Nov 2022 17:25:38 GMT

Could you send your phone back?