topic Re: Order tracking in Orders https://community.ee.co.uk/t5/Orders/Order-tracking/m-p/1174085#M58954 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2979627">@Chris19732</a>&nbsp; You are not the recipient of the device the store is. &nbsp;You’ll not get tracking information and the store will contact you when it’s there for collection&nbsp;</P> <P>and of cause the phone has a charge it’s a 2nd line on your account it does share your contact allowances. &nbsp; It’s a contract on its own with its own allowances it’s only on your account. You’ll receive a discount as it’s a 2nd line on your account 10 to 20% and all bills will be paid from your current payment method.&nbsp;</P> Sun, 18 Sep 2022 07:19:50 GMT Chris_B 2022-09-18T07:19:50Z Order tracking https://community.ee.co.uk/t5/Orders/Order-tracking/m-p/1174033#M58948 <P>I placed an online order but when I try to track my order and put the order number details in I get a message saying “sorry we can’t track your order details right now”</P><P>this is an iPhone 13 Pro Max requested delivery to my local store</P><P>the phone is an additional line and it is showing on my mobile app as a charged line</P><P>any ideas why I can’t track the order?</P> Sat, 17 Sep 2022 21:33:31 GMT https://community.ee.co.uk/t5/Orders/Order-tracking/m-p/1174033#M58948 Chris19732 2022-09-17T21:33:31Z Re: Order tracking https://community.ee.co.uk/t5/Orders/Order-tracking/m-p/1174085#M58954 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2979627">@Chris19732</a>&nbsp; You are not the recipient of the device the store is. &nbsp;You’ll not get tracking information and the store will contact you when it’s there for collection&nbsp;</P> <P>and of cause the phone has a charge it’s a 2nd line on your account it does share your contact allowances. &nbsp; It’s a contract on its own with its own allowances it’s only on your account. You’ll receive a discount as it’s a 2nd line on your account 10 to 20% and all bills will be paid from your current payment method.&nbsp;</P> Sun, 18 Sep 2022 07:19:50 GMT https://community.ee.co.uk/t5/Orders/Order-tracking/m-p/1174085#M58954 Chris_B 2022-09-18T07:19:50Z