topic Re: DPD in Orders

DPD

Laurie07 — Sat, 17 Sep 2022 15:55:46 GMT

Hi i recently ordered the wrong Iphone model; and I rejected my delivery with DPD when it was attempted ; Will EE then restore me to my original plan and cancel the contract so I can then upgrade to the correct device?

Re: DPD

Laurie07 — Sat, 17 Sep 2022 15:57:17 GMT

Would I also be charged for this?

Re: DPD

Chris_B — Sat, 17 Sep 2022 16:19:37 GMT

@Laurie07 once EE have we received the device back and process that return your account within change back to its old tariff, you will then be free to upgrade again. This can take between 5 to 10 working days.

you will not be charged for the return or new tariff.

Re: DPD

Laurie07 — Sat, 17 Sep 2022 16:25:52 GMT

Thank you so much for your reply feel more at ease now haha !

Re: DPD

Laurie07 — Sat, 17 Sep 2022 16:28:09 GMT

Would I have to inform EE of me rejecting delivery or would it be automatic ?? Do you think i should call on tuesday

Re: DPD

Chris_B — Sat, 17 Sep 2022 17:43:25 GMT

@Laurie07 You don’t need todo anything except wait for your tariff to return back to the original tariff you had.