topic Re: Order in Orders

Order

graciebabe391 — Sat, 04 Jun 2022 12:50:02 GMT

I placed an upgrade order online received the email conformation but not heard any more. Can't get live chat to work. Are you able to help me with this please.

Re: Order

James_B — Sat, 04 Jun 2022 14:48:07 GMT

Hi @graciebabe391,

When did you place your order?

Which phone did you choose?

James

Re: Order

graciebabe391 — Tue, 14 Jun 2022 08:28:25 GMT

I put for my phone to go to local EE Store but I'm in Gran Canaria until the 12th. Will the store hold it for me. I can't get into live chat so can't ask them. Any help greatly appreciated. Thank you.

Re: Order

XRaySpeX — Tue, 14 Jun 2022 08:28:42 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Order

graciebabe391 — Tue, 14 Jun 2022 08:28:59 GMT

I am unable to txt or receive txt messages. I'm in Spain. I can't track my order either.

Re: Order

XRaySpeX — Tue, 14 Jun 2022 08:29:27 GMT

@graciebabe391 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything.

Re: Order

XRaySpeX — Tue, 14 Jun 2022 08:29:59 GMT

Did you try calling over Skype over WiFi as I suggested?

Re: Order

graciebabe391 — Tue, 14 Jun 2022 08:30:16 GMT

I don't know how to do that. Thank you anyway.

Re: Order

XRaySpeX — Tue, 14 Jun 2022 08:30:34 GMT

Can't you install Skype on your device & connect to a WiFi hotspot?

Re: Order

Katie_B — Tue, 14 Jun 2022 08:30:51 GMT

Hello @graciebabe391.

Do you have Roaming active?

Are you trying to access live chat by using your My EE app?

Katie 🙂

Re: Order

graciebabe391 — Tue, 14 Jun 2022 08:31:08 GMT

Hiya Katie, roaming is off and yes to trying to get chat on app. Not showing start convo

Re: Order

Katie_B — Tue, 14 Jun 2022 08:31:26 GMT

Hi @graciebabe391.

If live chat has not yet appeared this is due to agents being busy.

I would recommend giving your local store a call but roaming will need to be activated.

Katie.

Re: Order

graciebabe391 — Tue, 14 Jun 2022 08:21:59 GMT

Hello all, I hope you are all well. I have my order email when do I get a tracking number please. Thank you in advance.

Re: Order

Leanne_T — Tue, 14 Jun 2022 07:08:05 GMT

Hi there @graciebabe391

Thanks for coming here 🙂

Once your order has been dispatched DPD will be in touch with tracking details for your delivery.

Which device did you order, including size and colour?

Thanks.

Leanne.

Re: Order

FilipFilipov1 — Sun, 21 Aug 2022 03:34:11 GMT

Order

Re: Order

Jon_K — Sun, 21 Aug 2022 08:14:42 GMT

Hi @FilipFilipov1.

Is there anything we can help you with?

Jon

Re: Order

enikolovasova — Thu, 15 Sep 2022 16:58:46 GMT

Good afternoon,

Yesterday order xkoxxxxxxxxx.ee send me email call ee

[Mod edit: Please do not post order numbers on the public board. Thanks!]

Re: Order

enikolovasova — Thu, 15 Sep 2022 16:07:05 GMT

Yes

Re: Order

enikolovasova — Thu, 15 Sep 2022 16:07:42 GMT

Can you check my orders please

Re: Order

James_B — Thu, 15 Sep 2022 16:19:00 GMT

Hi @enikolovasova,

Welcome to the EE Community.

Please see How do I track my phone order?

Hope this helps.

James