topic Re: Early Upgrade to Sim only in Orders

Early Upgrade to Sim only

Haysiebabe — Wed, 14 Sep 2022 17:28:37 GMT

Hi, I early upgraded and paid the early upgrade fee on the 4th of September-I’ve since received an email confirmation from EE however my plan hasn't updated on my EE account and I’ve heard no more, when should I expect the change to happen? I’m nearing the 14 day period now!

Re: Early Upgrade to Sim only

Chris_B — Wed, 14 Sep 2022 17:24:14 GMT

@Haysiebabe If your plan has updated on your EE account to this new tariff than your on your new tariff.

Re: Early Upgrade to Sim only

Haysiebabe — Wed, 14 Sep 2022 17:27:36 GMT

Sorry it’s hasn’t updated-typo error! I can’t access plan details on my EE account online!

Re: Early Upgrade to Sim only

Leanne_T — Thu, 15 Sep 2022 10:21:04 GMT

Hi @Haysiebabe

If you text BALANCE to 150, has the plan changed?

If the plan has not changed, please call us on 150 and the team will get this looked into for you.

Leanne.

Re: Early Upgrade to Sim only

Haysiebabe — Thu, 15 Sep 2022 11:53:08 GMT

Ok thanks for your help- no change when txt so just on hold to sort now! Just long queue waiting grrrr!

Re: Early Upgrade to Sim only

Leanne_T — Thu, 15 Sep 2022 12:01:56 GMT

Thanks for calling us to get this looked into @Haysiebabe

Leanne.