topic Didn’t get my reference number or confirmation email in Orders

Didn’t get my reference number or confirmation email

Kyeburgess — Sun, 11 Sep 2022 16:44:30 GMT

Hello,

i ordered a phone today as i was due an upgrade done this over the phone the lady sent me a link to a live chat and sent me a deal I “approved it” and everything, told her my email and stuff. And haven’t yet receive any confirmation or anything ? No reference number or account number or anything.

can anyone help ?

From Kye burgess

Re: Didn’t get my reference number or confirmation email

Chris_B — Sun, 11 Sep 2022 18:22:16 GMT

@Kyeburgess Have you checked your spam folder ?

Re: Didn’t get my reference number or confirmation email

Pollockcourtney — Mon, 22 Dec 2025 23:23:54 GMT

I haven’t had a reference number for my order

Re: Didn’t get my reference number or confirmation email

Chris_S — Tue, 23 Dec 2025 09:58:56 GMT

Hi @Pollockcourtney

It's great news that you've placed an order.

Could you check your email provider's spam folder to see if the confirmation email is in there please?

When you view your order details via the live link, you have the option to download a copy of the terms and conditions, as well as the deal that you've agreed to.

Chris S