topic Re: Order in Orders

Order

Joellie12 — Sun, 11 Sep 2022 06:57:44 GMT

Hi I placed an order yesterday for an additional line I received an email saying that my order Was on its way but the order doesn’t work to track it and I haven’t received any other email since that one

Re: Order

Joellie12 — Sun, 11 Sep 2022 07:01:36 GMT

Re: Order

Leanne_T — Sun, 11 Sep 2022 07:27:31 GMT

Hi @Joellie12

Which phone, including size and colour did you order?

Has the new contract and number been added to your My EE account?

Leanne.

Re: Order

Joellie12 — Sun, 11 Sep 2022 07:29:45 GMT

Hi yes the phone number has been added onto my account it’s the iPhone 12 and it’s purple

Re: Order

Joellie12 — Sun, 11 Sep 2022 07:44:01 GMT

Yeah and I have just checked the date of the contact started has come up now and the date it ends too

Re: Order

Leanne_T — Sun, 11 Sep 2022 07:55:15 GMT

Thanks @Joellie12

Have you downloaded the DPD app using the email and postcode to check for any deliveries?

Leanne

Re: Order

Joellie12 — Sun, 11 Sep 2022 08:04:54 GMT

Oh no I’ve not done that

Re: Order

Leanne_T — Sun, 11 Sep 2022 08:21:35 GMT

Can you try this and see if DPD have the device, and have a delivery scheduled for you @Joellie12

Leanne.

Re: Order

Joellie12 — Sun, 11 Sep 2022 08:56:43 GMT

Hi yes I’ve done that now and yes it’s on its way thanks for that

Re: Order

Leanne_T — Sun, 11 Sep 2022 09:03:14 GMT

Thanks for the update @Joellie12

Leanne.