topic Re: XKO Your order is being processed in Orders

XKO Your order is being processed

Maclark10 — Wed, 07 Sep 2022 17:40:38 GMT

Hey,

I hope someone will be able to help.
I applied for an upgrade and received as above in the subject line

your order is being processed with and xko order ref.
seems to have been stuck there for a few hours now I was under the impression that as the device is in stock it wouldn’t take too long

many help would be great

thanks Matt

Re: XKO Your order is being processed

Chris_B — Wed, 07 Sep 2022 19:01:44 GMT

@Maclark10 you placed an order and that order has to be processed you will not be the only person who’s placed an order for a device. Doesn’t matter if it says it’s in stock.

Re: XKO Your order is being processed

Maclark10 — Thu, 08 Sep 2022 03:01:07 GMT

Thanks Chris, was concerned as my previous attempt to gain a pay monthly phone 2 years ago was turned down but since then I have improved my credit rating so wanted to know if this was now accepted which it should be as I’ve recently taken a contract on three for my daughter

Re: XKO Your order is being processed

Christopher_G — Thu, 08 Sep 2022 07:32:49 GMT

Hi @Maclark10

If there is a problem with your order, you'll receive a follow-up email asking you to contact us. If you haven't received that, then the order will be processing.

Chris