https://community.ee.co.uk/t5/Orders/I-never-received-an-order-confirmation-e-mail-for-my-galaxy-Fold/m-p/1169001#M58530 <P>Hi,&nbsp;I never received an order confirmation e-mail for my galaxy Fold 4, and i am having a hard time finding any concrete info to show Samsung regarding my order date to comply with there free buds promo for pre ordering the Fold 4.</P><P>I received the phone on August 26th and have a despatch date on invoice of Aug 23rd but no order date. I defo do NOT have an order confirmation email or text which shows my order details. All i got on Aug 17th was a text confirming a change of address request, which was not asked for but resolved over the phone</P><P>How do i prove to Samsung that i pre ordered the phone on the 17th Aug like i did.. Thanks, Danny</P> Wed, 07 Sep 2022 22:34:46 GMT Jackson10v 2022-09-07T22:34:46Z https://community.ee.co.uk/t5/Orders/I-never-received-an-order-confirmation-e-mail-for-my-galaxy-Fold/m-p/1169001#M58530 <P>Hi,&nbsp;I never received an order confirmation e-mail for my galaxy Fold 4, and i am having a hard time finding any concrete info to show Samsung regarding my order date to comply with there free buds promo for pre ordering the Fold 4.</P><P>I received the phone on August 26th and have a despatch date on invoice of Aug 23rd but no order date. I defo do NOT have an order confirmation email or text which shows my order details. All i got on Aug 17th was a text confirming a change of address request, which was not asked for but resolved over the phone</P><P>How do i prove to Samsung that i pre ordered the phone on the 17th Aug like i did.. Thanks, Danny</P> Wed, 07 Sep 2022 22:34:46 GMT https://community.ee.co.uk/t5/Orders/I-never-received-an-order-confirmation-e-mail-for-my-galaxy-Fold/m-p/1169001#M58530 Jackson10v 2022-09-07T22:34:46Z https://community.ee.co.uk/t5/Orders/I-never-received-an-order-confirmation-e-mail-for-my-galaxy-Fold/m-p/1169082#M58536 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3057585">@Jackson10v</a></P> <P>Welcome to the community.</P> <P>If you speak to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A>, they'll be able to send you a proof of purchase document by email. This will have the original order date on it.</P> <P>Chris</P> Thu, 08 Sep 2022 08:20:04 GMT https://community.ee.co.uk/t5/Orders/I-never-received-an-order-confirmation-e-mail-for-my-galaxy-Fold/m-p/1169082#M58536 Christopher_G 2022-09-08T08:20:04Z