topic Re: Sim still hasnt arrived in Orders

Sim still hasnt arrived

hidy1231 — Mon, 05 Sep 2022 12:47:59 GMT

Hello,

Ive placed an order for a sim card on 30 Aug and paid for the plan on the day. Today is 5 Sep and it still hasnt arrived yet nor have i received any updates about the delivery. My previous travel sim has already expired and im in need for my order to arrive soon.

Thank you!

Re: Sim still hasnt arrived

Leanne_T — Mon, 05 Sep 2022 13:36:45 GMT

Hi there @hidy231

Thanks for posting 🙂

SIM cards are sent by post and delivered by Royal Mail, this should arrive within 2-5 working days.

If you don't receive this in the next few days, please get in touch with our mobile care team.

Leanne.

Re: Sim still hasnt arrived

hidy1231 — Tue, 06 Sep 2022 18:40:10 GMT

Hi @Leanne_T

Thanks for your reply.

I have ordered a free sim a month ago and it never arrived. Paid for a sim pack and it still hasn't arrived.

I went to the store in person today and the staffs have informed me that Pay As You Go sims are no longer in service. I tried to contact the customers services through the phone but I would be put on hold for ages. Is there any way I can get a refund on the pack I've purchased since the service is no longer provided?

Thank you very much for your help.

Re: Sim still hasnt arrived

Leanne_T — Wed, 07 Sep 2022 07:22:02 GMT

Hi @hidy1231

Pay as you go SIM cards are still available, I am sorry you have been advised this.

Please call us on 0800 079 8586 and the team will be happy to help you further.

Leanne.