topic Return in Orders

Return

Debbie821 — Mon, 05 Sep 2022 17:06:20 GMT

How do I return a phone my son doesn’t like the upgrade he picked

Re: Return

Chris_B — Mon, 05 Sep 2022 18:07:00 GMT

@Debbie821 If this was a online or phone sale you need to call customer services and till then you don’t want it. You’ll be sent a returns pack. Once EE have process that return his account will change back to his original tariff you will then be able to upgrade again.

if this was a store sale then unfortunately you do not have a cooling off period and you not return the device.

Re: Return

Leanne_T — Tue, 06 Sep 2022 07:16:12 GMT

Morning @Debbie821

Thanks for coming to the community.

If you purchased the phone online or over the phone, you have 14 days from receiving the device to let us know you would like to return this.

Full details and how to let us know can be found in our Returning a phone or device within 14 days, Help page.

Hope this helps 🙂

Leanne.