topic Re: Order in Orders

Order

Cazzi77 — Mon, 29 Aug 2022 10:48:46 GMT

Hi I ordered a phone and I had an email saying it was successful today I had a text to say they had sent me an important email but I have not received a email today

Re: Order

Leanne_T — Mon, 29 Aug 2022 15:03:46 GMT

Hi @Cazzi77

Thanks for coming here.

Have you checked your junk/spam folders?

Was this an upgrade or new contract?

Leanne 🙂

Re: Order

Cazzi77 — Mon, 29 Aug 2022 15:10:00 GMT

It was a new order have checked all my folders but not got any email apart from the one yesterday sayin successfully ordered

Re: Order

Leanne_T — Mon, 29 Aug 2022 15:25:13 GMT

Thanks @Cazzi77

In this case, please call us on 0800 956 6000 and the team can get this looked into for you.

Leanne.