topic Re: Order number issues in Orders

Order number issues

chrismoore28362 — Thu, 25 Aug 2022 10:45:20 GMT

I ordered an iPhone 13 mini, 128GB on Tuesday.

I've not received any further email communication regarding the order, and when I go to track it online I see: "Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD." but I've had no communication so far.

Can someone from EE please give me an update?

Re: Order number issues

Christopher_G — Thu, 25 Aug 2022 12:55:52 GMT

Hi @chrismoore28362.

Welcome to the community.

Which colour did you choose? I'll check our stock levels for you.

Chris

Re: Order number issues

chrismoore28362 — Thu, 25 Aug 2022 13:01:38 GMT

Hi,

It was the iphone 13 mini midnight 128gb

Thanks.

Re: Order number issues

Christopher_G — Thu, 25 Aug 2022 13:06:04 GMT

Thanks, @chrismoore28362.

The current estimated delivery time for that device is to expect dispatch within 7 days. DPD will be in touch when it's ready to deliver.

Thanks for your patience so far.

Chris

Re: Order number issues

chrismoore28362 — Thu, 25 Aug 2022 13:07:02 GMT

Brilliant, thanks for your help.