topic Re: Order status stating delivered but not received in Orders

Order status stating delivered but not received

DSanto — Wed, 24 Aug 2022 09:20:10 GMT

Was informed by courier DPD my new sim would be delivered on Friday 19th. Stated as being delivered but the sim has not been received by myself. Tried getting in contact with DPD but no luck as they state need to get in contact with the sender. No luck on ee website under any of the help topics. Anyone have a clue what I can do to rectify or get another sim as I would of thought I am being charged from when the sim contract was meant to start and my number is being transferred over so don’t want to be left without any means of contact. Any help appreciated

Re: Order status stating delivered but not received

Leanne_T — Wed, 24 Aug 2022 11:27:18 GMT

Hi @DSanto

Thanks for coming here.

Did you order a phone and SIM?

When did you place the order?

Leanne 🙂

Re: Order status stating delivered but not received

DSanto — Wed, 24 Aug 2022 11:30:33 GMT

I ordered a sim on the 17th august

Re: Order status stating delivered but not received

Leanne_T — Wed, 24 Aug 2022 11:33:42 GMT

Thanks @DSanto

SIM cards are delivered by royal mail and can take 2-5 working days.

If you have not received this, please call us on 0800 079 8586 and the team will be happy to help.

Leanne 🙂