topic Re: Free oppo smart watch in Orders

Free oppo smart watch

Smiler79 — Tue, 23 Aug 2022 15:35:05 GMT

I bought a oppo find X5 with free smart watch ,I claimed the smart watch and sent them my IMEI number as requested and that was 3 weeks ago and I still have not received my watch or email saying it's been despatched,what can i do

Re: Free oppo smart watch

Christopher_G — Tue, 23 Aug 2022 17:08:16 GMT

Hi Smiler79

Did you fill in the claim form on the Oppo website?

Chris

Re: Free oppo smart watch

Smiler79 — Wed, 24 Aug 2022 00:37:55 GMT

Yes i filled it in and they replied saying i would receive an email telling me when it will be despatched but i have heard nothing

Re: Free oppo smart watch

Christopher_G — Wed, 24 Aug 2022 07:50:45 GMT

I think there is some contact information on that website, @Smiler79.

It may be worth getting in contact with them to chase it up.

Chris

Re: Free oppo smart watch

Smiler79 — Wed, 24 Aug 2022 13:51:21 GMT

I have tried ,I've emailed them on 3 occasisins but still no answer or watch ,what do I do now

Re: Free oppo smart watch

Christopher_G — Wed, 24 Aug 2022 13:57:43 GMT

If you click on 'FAQs' at the bottom of that page, you should get a pop-up with a contact number and link to live chat, @Smiler79.

Chris

Re: Free oppo smart watch

Smiler79 — Wed, 24 Aug 2022 15:26:50 GMT

I have tried but it does not work .it just says failed to connect.ive tried it on 4 different devices but it just says same thing every time ,the link does not work

Re: Free oppo smart watch

Christopher_G — Wed, 24 Aug 2022 15:41:13 GMT

OK, thanks @Smiler79

What about the contact number?

Chris

Re: Free oppo smart watch

Smiler79 — Wed, 24 Aug 2022 15:47:00 GMT

It tells u that u can only phone for technical problems and that for claim issues only email .which I have done several times

Re: Free oppo smart watch

Christopher_G — Wed, 24 Aug 2022 17:29:48 GMT

I'm not sure what more you can do, apart from hang on for a response from them. The promotion is directly with the vendor, in this case Oppo.

It may be worth speaking with our Customer services team though, in case we have a separate route to speak to them internally.

Chris

Re: Free oppo smart watch

Smiler79 — Wed, 24 Aug 2022 19:05:00 GMT

What does that mean that nothing else u can do .I bought the contract from you with a free smart watch ,if I don't get the watch I want to cancel my contract.how do I do that as I only bought the phone as there was a free smart watch with it .the contract was cheaper without the watch so y would anyone pay a contract if they don't get what they pay for ,I honestly can not believe u said there's nothing else that can be done ,how many people is this going to happen to .and then get told there's nothing that can be done .that's very bad customer service on all parts

Re: Free oppo smart watch

James_B — Thu, 25 Aug 2022 08:44:24 GMT

Hi @Smiler79,

The validation process for your claim can take up to 21 days. After this Oppo's courier will then contact you directly once your delivery slot is confirmed.

You should hear from them very soon.

James