https://community.ee.co.uk/t5/Orders/Order/m-p/1162709#M58004 <P>You'll have to get in touch with customer services to help resolve this. This is a public forum populated by EE users like yourself who have no access to EE's account systems.</P><P>For what it's worth, if you bought online then as far as I know there's a mandatory 14-day cooling off period during which you can return the phone and cancel the contract. But like I said, you'll have to get in touch with customer services. The number to call from a land line is 0800 0798586 if you have an EE land line, 0800 9566000 if you have a different land line provider.</P> Tue, 23 Aug 2022 15:22:16 GMT grsdev 2022-08-23T15:22:16Z https://community.ee.co.uk/t5/Orders/Order/m-p/1162700#M58003 <P>Hi, very good afternoon, I bought a mobile phone online on the EE website this on August 13th and there was no cell phone signal at all</P> <P>Samsung galaxy z flip 4 256GB blue</P> Tue, 23 Aug 2022 15:12:30 GMT https://community.ee.co.uk/t5/Orders/Order/m-p/1162700#M58003 dianabarros 2022-08-23T15:12:30Z https://community.ee.co.uk/t5/Orders/Order/m-p/1162709#M58004 <P>You'll have to get in touch with customer services to help resolve this. This is a public forum populated by EE users like yourself who have no access to EE's account systems.</P><P>For what it's worth, if you bought online then as far as I know there's a mandatory 14-day cooling off period during which you can return the phone and cancel the contract. But like I said, you'll have to get in touch with customer services. The number to call from a land line is 0800 0798586 if you have an EE land line, 0800 9566000 if you have a different land line provider.</P> Tue, 23 Aug 2022 15:22:16 GMT https://community.ee.co.uk/t5/Orders/Order/m-p/1162709#M58004 grsdev 2022-08-23T15:22:16Z