topic Sim only in Orders

Sim only

sarahelizabeth1 — Sat, 20 Aug 2022 06:39:13 GMT

I ordered a pay monthly sim on line 4 days ago. Not even been despatch. Has anyone else had to wait long for theirs?

Re: Sim only

Chris_B — Sat, 20 Aug 2022 07:05:18 GMT

@sarahelizabeth1 How do you know it’s not been posted to you ? Sims are sent out Royal Mail 2nd class so you have no tracking information or confirmation or posting.

Re: Sim only

sarahelizabeth1 — Sat, 20 Aug 2022 07:47:45 GMT

I've never had notification it has or message. When I log on my account there is nothing. It does say add number to account... is this only when I receive it? I'm new to EE.

Re: Sim only

Jon_K — Sat, 20 Aug 2022 10:13:10 GMT

Hi @sarahelizabeth1.

If you don't receive this on Monday, I'd recommend getting in touch with our Customer Care team so they can sort a new one for you.

Jon