topic Re: Upgrade hell in Orders

Upgrade hell

Tee38 — Wed, 17 Aug 2022 14:36:53 GMT

Hi, I’m wondering if anyone can help me. I am due an upgrade and everytime I go online and choose a phone! It says sorry there are no suitable plans available.
i am able to view all plans when I’m not logged in though! I also can’t speak to anyone online because the chat doesn’t become available. And I can call because my speaker is bust on my phone 😅 hence why I really need this upgrade 🤣 please can someone help with what I’m doing wrong 🤞🏽

Re: Upgrade hell

James_B — Wed, 17 Aug 2022 16:30:49 GMT

Hi @Tee38,

Welcome to the EE Community. 🙂

Are you in your standard upgrade period or looking to upgrade early?

James

Re: Upgrade hell

Tee38 — Wed, 17 Aug 2022 17:37:55 GMT

Standard upgrade

Re: Upgrade hell

James_B — Wed, 17 Aug 2022 17:43:13 GMT

Hi @Tee38,

Please get in touch with Customer Care so a member of the team can look into this issue for you.

They'll be happy to help.

James

Re: Upgrade hell

Tee38 — Wed, 17 Aug 2022 17:44:47 GMT

That link isn’t helpful. It just takes me to the screen where I need to phone but my speaker is broke so I can’t. I need the live chat option so I can do it over that

Re: Upgrade hell

James_B — Wed, 17 Aug 2022 17:47:19 GMT

Hi @Tee38,

You can chat with our technical support team online at ee.co.uk/contact-ee/technical-support/mobile.

Hope this helps.

James