topic Re: New phone order in Orders

New phone order

Lysy1994 — Tue, 16 Aug 2022 11:18:50 GMT

Hi there , I've recently ordered a new contract phone and sim. However my current number is meant to be transferred over. Delivery of my phone is today but I cannot receive any service on my current phone which means I have no updates on device delivery. I don't even have an order number. Many thanks

Re: New phone order

Chris_B — Tue, 16 Aug 2022 12:17:38 GMT

@Lysy1994 Have you been told it’s coming today ? Have you looked at your spam folder to see if anything is in there ? Also you don’t have an order number then how to you even have an order being delivered today ?

Re: New phone order

Lysy1994 — Tue, 16 Aug 2022 12:43:01 GMT

Yes I was told on the phone via the person that gave me the deal it was
next day delivery. I've checked my spam. I just have a confirmation email
saying my order is on its way with ONLY the new account number presented
along with contract details. So I'm just as confused as yourself as to why
I don't have an order number.

Re: New phone order

James_B — Tue, 16 Aug 2022 13:35:46 GMT

Hi @Lysy1994,

Welcome to the EE Community. 🙂

Are you transferring your number from another network or did you upgrade with EE?

James