topic Re: No update for my order after two days in Orders

No update for my order after two days

Esma8171 — Tue, 16 Aug 2022 07:07:41 GMT

I applied for a phone on Sunday , I recieved am email saying

Hi Esma

We are processing your order and will let you know when your items will be dispatched. and then an order number that starts with Xko , they have also taking upfront payment however I can’t track this device and when I called they can’t find none of my information

Re: No update for my order after two days

Christopher_G — Tue, 16 Aug 2022 07:17:57 GMT

Hi @Esma8171

Welcome to the community and thanks for ordering with EE.

Which phone did you order? Please include the colour and memory size.

Chris

Re: No update for my order after two days

grsdev — Tue, 16 Aug 2022 07:24:02 GMT

If the phone you ordered was one of the new Samsung foldables, for example, it isn't coming out until August 26th. You will no doubt be informed of its dispatch a day or two before then.

I'm in the same boat as you having ordered a Fold4. Sitting tight until it becomes publicly available.

Re: No update for my order after two days

Esma8171 — Tue, 16 Aug 2022 07:25:26 GMT

iPhone 13 5G 512GB Midnight

Re: No update for my order after two days

Esma8171 — Tue, 16 Aug 2022 07:27:27 GMT

Hi it was an iPhone 13 512gb colour midnight , it said 1 day delivery also when I call the team can’t even find my order . Thanks

Re: No update for my order after two days

Esma8171 — Tue, 16 Aug 2022 07:28:17 GMT

Hi it was an iPhone 13 512gb colour midnight , it said 1 day delivery also when I call the team can’t even find my order details atorl has this happened to you ?

Re: No update for my order after two days

trevorj1964 — Tue, 16 Aug 2022 08:05:44 GMT

I’m experiencing similar problems. Ordered iPhone 13 midnight 128GB last week and when I try to track order no information at all is given.

Re: No update for my order after two days

Esma8171 — Tue, 16 Aug 2022 08:17:03 GMT

It’s terrible really no way of tracking or known if I should apply for a contract via another company, have they took your upfront payment aswell

Re: No update for my order after two days

Esma8171 — Tue, 16 Aug 2022 08:49:22 GMT

Do you have any way of getting an update on my order as like I say when I call the can’t find no details for me

Re: No update for my order after two days

Leanne_T — Tue, 16 Aug 2022 10:04:58 GMT

Hi @Esma8171

Thanks for coming back to the community.

The current delivery guidance for that model is 'usually dispatched within 1 day' for the 512GB model.

If you call us again, the team will get this looked into further for you and let you know if the order needs placed again.

Leanne.