topic Re: Ee perks - code not working in Orders

Ee perks - code not working

Lauraj88 — Mon, 15 Aug 2022 21:20:20 GMT

I currently have 3 un-used codes generated and not expired/used but non of them are being accepted as a voucher code at check out. I have one voucher code left to generate but when i click to generate it, it isn’t generating!
I am already using a code for my current mobile phone contract, and am trying to order an additional line (sim only) to my account.

Any suggestions please?

TIA

Re: Ee perks - code not working

XRaySpeX — Mon, 15 Aug 2022 21:31:58 GMT

Are the plans you are ordering already discounted? You can't have more than 1 discount on a plan.

Re: Ee perks - code not working

Christopher_G — Tue, 16 Aug 2022 07:20:20 GMT

Hi @Lauraj88

Welcome to the community.

If you're connected through VPN, could you disconnect it please? That will help the codes get recognised.

Chris

Re: Ee perks - code not working

Lauraj88 — Tue, 16 Aug 2022 14:06:35 GMT

I am not connected to VPN and the plan I chose is not already discounted or on offer.

Kind regards
xxxxx xxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Ee perks - code not working

Christopher_G — Tue, 16 Aug 2022 14:23:36 GMT

Which plan did you choose, @Lauraj88?

Have you tried doing it on a different device or browser?

Chris