topic Re: Order in Orders

Order

xL34ndro — Sat, 13 Aug 2022 08:46:03 GMT

Hello! On the 11th I applied for a monthly payment plan and with an iphone 13 pro max apine green. I received an xko code in my email and nothing else. Does anyone know if it was approved or not?

Re: Order

Leanne_T — Sat, 13 Aug 2022 09:07:02 GMT

Hi @xL34ndro

Thanks for posting.

Which model size iPhone did you order?

Thanks 🙂

Leanne.

Re: Order

xL34ndro — Sat, 13 Aug 2022 09:01:54 GMT

Iphone 13 pro max 128gb

color alpine green

Re: Order

Leanne_T — Sat, 13 Aug 2022 09:06:00 GMT

Thanks @xL34ndro

Thanks for coming to the community.

Have you downloaded the DPD app and entered the email address you registered at checkout and the postcode, to see if they have deliveries scheduled?

Thanks 🙂

Leanne.

Re: Order

xL34ndro — Sat, 13 Aug 2022 09:40:21 GMT

I didn't do that because in the email I received the code xko says that I would receive a message when the item was shipped, but I haven't received anything yet. if i post the code here can you check the status for me?

Re: Order

Leanne_T — Sat, 13 Aug 2022 09:43:33 GMT

Hi @xL34ndro

Sorry we have no access to your order on the community.

Once the order has been processed and dispatched you will receive another email and DPD will be in touch to arrange the delivery.

If you would like this looked into please call us on 0800 956 6000.

Leanne.

Re: Order

xL34ndro — Sat, 13 Aug 2022 09:54:55 GMT

I have 2 more questions. when I receive this first email with the code xko, does it mean that it was approved? the other question Is this device I ordered in stock?

Re: Order

Leanne_T — Sat, 13 Aug 2022 10:19:13 GMT

This is showing in stock @xL34ndro

If there is any problem with your order or we need further details we will email you.

Leanne 🙂

Re: Order

xL34ndro — Sat, 13 Aug 2022 11:08:58 GMT

when the dpd is to be delivered do i need to be at home to receive it or can anyone else in the house receive it for me?

Re: Order

Leanne_T — Sat, 13 Aug 2022 11:17:01 GMT

Hi @xL34ndro

If they have the same surname they can accept the delivery for you.

Leanne.

Re: Order

xL34ndro — Sat, 13 Aug 2022 20:58:43 GMT

If I go to the store can I pick it up?

Re: Order

Christopher_G — Sun, 14 Aug 2022 07:58:34 GMT

You can choose to have it delivered to an EE store as one of the delivery options, @xL34ndro.

Chris

Re: Order

xL34ndro — Mon, 15 Aug 2022 11:40:32 GMT

I still haven't received any new updates on the status of my order. this is normal? How long can it take for something new or my item to be dispatched?

Re: Order

Christopher_G — Mon, 15 Aug 2022 11:48:44 GMT

It may be worth speaking to our Mobile Care team to check the order, @xL34ndro.

Chris

Re: Order

xL34ndro — Mon, 15 Aug 2022 11:58:31 GMT

Is there some kind of chat I can talk to them? because I need to use the translator to write

Re: Order

Christopher_G — Mon, 15 Aug 2022 12:00:28 GMT

Yeah, there's one on that get in touch help page, @xL34ndro.

Chris

Re: Order

Esma8171 — Tue, 16 Aug 2022 07:16:24 GMT

Hi did u ever receive this phone I’m having same issue but can’t be told no updates . Thanks

Re: Order

xL34ndro — Tue, 16 Aug 2022 08:26:06 GMT

I have not and will not receive. Yesterday I called her and they still had to check the credit score. if I hadn't called, I would never have known and I would have been waiting for the phone to arrive, because in the email I received it said that everything was fine and that I just had to wait for them to send the tracking code. I don't know why EE does this, it's ridiculous

Re: Order

Christopher_G — Tue, 16 Aug 2022 08:34:58 GMT

I'm sorry to hear that, @xL34ndro.

Usually you get an email to say that we need more information from you, or something similar.

Chris