topic Upgrade order in Orders

Upgrade order

mirelap — Fri, 12 Aug 2022 17:57:48 GMT

Hi. I have place an order for an S22 as an upgrade to my package, I receieved the order confirmation, but I have never receieved any updates on it. This was on month ago. Can someone help please? xkoxxxxxxxxx

Thanks

[Mod edit: Please do not post order numbers on the public board. Thanks!]

Re: Upgrade order

Chris_B — Fri, 12 Aug 2022 19:11:18 GMT

@mirelap You will have to call customer services about this as this public forum has no access to your account

Re: Upgrade order

Leanne_T — Sat, 13 Aug 2022 07:02:24 GMT

Morning @mirelap

Thanks for coming here 🙂

Which model, including size and colour did you order?

Leanne 🙂

Re: Upgrade order

mirelap — Thu, 25 Aug 2022 10:20:57 GMT

Hi Leanne,

S22, 256GB, pink gold... and still nothing back form EE. Would you be able to help with an update or advise if possible to live chat with someone from the team re this please? Staying in the queue to talk to someone over the phone is not a viable option for me right now.

Thank you very much.

Re: Upgrade order

James_B — Thu, 25 Aug 2022 12:13:09 GMT

Hi @mirelap,

The current delivery guidance for that model is dispatch within 14 days. You'll receive a text message with tracking details as soon as stock arrives to fulfil your order.

James

Re: Upgrade order

mirelap — Sat, 27 Aug 2022 14:06:11 GMT

Thank you James.

Any idea when the stock arrives please? I placed the order in July... I need a ETA to know if I keep the order or cancel and go with another model/ look into other options/suppliers.

Thank you very much.

Re: Upgrade order

Leanne_T — Sat, 27 Aug 2022 14:33:04 GMT

Hi @mirelap

Sorry we have no further information on when stock will be available.

Once we have received your order and this has been dispatched, DPD will be in touch to arrange delivery.

Leanne 🙂